Administrative Assistant II

Job Title: Administrative Assistant II

Location: Superior, WI

Duration: 12 Months

Summary:

• Role Transition: Beginning December 1, this role will transition from primarily receptionist-based to primarily administrative support for the Global Mobility, Real Estate, and Workplace Services teams.
• Work Mode: Onsite

Responsibilities:

• Answer phones and manage visitor interactions
• Process photo ID badges and upload pictures to WorkDay
• Handle name plate requests and input location information in WorkDay
• Action invoices and Service Now tickets for Workplace Services
• Engage in Elink, SharePoint, Service Now, and email response activities
• Manage vendor relationships
• Act as a liaison for large moves, weekly moves, additions, and changes
• Assist Real Estate and Workplace Services department with administrative activities such as room bookings, catering requests, and stationery supply orders
• Provide back-up coverage for other Workplace Services team members
• Participate in projects such as Environment Health & Safety initiatives and sustainability programs
• Deal with difficult situations and clients in a calm and professional manner
• Cross-train with other Navigators and Workplace Services Coordinators
• Manage parking and access cards
• Perform gatekeeper responsibilities to maintain confidentiality
• Perform ad hoc duties as required by Supervisor/Team Lead Workplace Services

Requirements:

• Minimum 1 year of experience in an office administration or customer service role
• Ability to manage and prioritize multiple areas and issues
• Proficiency in Microsoft Office Suite (Word and Excel) is required
• Significant communication skills; written and verbal skills both in-person and on the telephone

Preferred Skills:

• High energy and enthusiasm with a desire to provide exceptional customer service
• Demonstrated problem-solving skills
• Ability to create and innovate effective solutions to challenges
• Possess keen attention to detail and maintain confidentiality at all times

This role is for an existing vacancy.