Administrative Assistant II, Department of Secondary and Middle School Education

Job Description - Administrative Assistant II, Department of Secondary and Middle School Education (260000TD)

Job Description

Administrative Assistant II, Department of Secondary and Middle School Education - (260000TD)

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation''s great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The Department of Secondary and Middle School Education is accepting applications for an Administrative Assistant II which provide complex administrative support for the Secondary and Middle School Chairperson, advisors, coordinators, and faculty.  As the face of the department, you will often serve as the first point of contact for stakeholders, making it essential to create a positive, professional, and welcoming first impression. The role requires detailed knowledge of the program, and it's work in several departments within the College of Education, as well as skill in addressing policy and procedural issues and confidential matters.  Strong judgement and discretionary skills are necessary, as are accuracy and ability to prioritize and multi-task.

Responsibilities and Duties

• Serve as the first point of contact for stakeholders; interacts and communicates professionally with faculty, staff, students and the public, providing high-quality customer service for the department; receives, assists and/or screens and redirects phone calls, emails and visitors.

• Monitors department budget, including state-side, external grant and TU Foundation funds and manages these funds with the chairperson.

• Serves as ProCard holder and purchases office supplies and other related program materials as requested and maintains purchasing records.

• Collaborate with department chairs and academic departments to develop and manage course schedules, accurately enter and audit scheduling data within the Class Scheduling System (CLSS), and distribute semester schedules to students. Liaise with departments to secure course permissions, provide guidance on registration processes, and proactively support students in resolving complex and unique scheduling challenges.

• Develops, implements and maintains paper and electronic filing systems for department procedural, faculty and student confidential records and communications, meeting department needs and satisfying university and College of Education requirements.

• Edits, formats and revises a variety of documents and materials; proofreads for grammatical and content accuracy; produces reports and tables; edits and prepares draft documents for final copies; formats according to university branding guidelines.

• Prepares adjunct and full-time faculty contracts, additional compensation forms, reimbursement forms, and reviews faculty submitted TU travel forms for accuracy as department Travel Coordinator.

• Provides support for new and adjunct faculty during the hiring process, as well as during the initial transition into the department.

Qualifications and Skills

Required Qualifications:

• High School Diploma or GED

• Three years of experience providing administrative support.

General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Associates, bachelor' or master's degree.

• Familiarity and experience with CLSS, PeopleSoft, TigerTravel and monitoring departmental budget.

• Experience in higher education.

Salary and Benefits

$46,736 annually and full University benefits that include annual leave up to 17 holidays, personal and sick days, excellent health, life, retirement plans and tuition remission. To learn more about our benefit please click here. TU also offers a variety of great perks and discounts which can be found here. For consideration, please submit a resume and cover letter with your online application. This position will be open for a minimum of 14 days.

Organization

: Academic Affairs Division

Primary Location

: Main Campus

Job Posting

: Nov 2, 2026