Administrative Assistant II - Advocacy Center

Administrative Assistant II - Advocacy Center

Salary

$22.94 - $33.26 Hourly

Location

Gilbert, 50 E. Civic Center Dr., AZ

Job Type

Full Time

Job Number

27-0024

Department

ADVOCACY CENTER

Division

ADV CTR ADMINISTRATION

Opening Date

08/17/2026

Closing Date

8/30/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Administrative Assistant II within our Advocacy Center. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

The Administrative Assistant II within the Advocacy Center will be the first point of contact for individuals visiting or calling the Advocacy Center - many of whom are victims of crime who may be in crisis or in emotional distress. The person in this position must be trauma-informed, culturally responsive, and skilled at coordinating closely with law enforcement, medical providers, advocates, and other partner agencies to ensure clients receive a safe, respectful, and seamless experience.

In addition to the duties and responsibilities of the Administrative Assistant II, other responsibilities will include (but not limited to):

• Greet all visitors, clients, and callers with warmth, patience, and professionalism, recognizing that many individuals arriving at the Center may be in crisis or distress
• Assess immediate safety or medical needs upon arrival and respond appropriately, including alerting appropriate staff or emergency services when necessary
• Manage multi-line phone system, screen and route calls, and take detailed, accurate messages
• Maintain a calm, organized, and welcoming waiting area
• Communicate with courts, prosecutors offices, and community-based service providers (housing, counseling, legal aid, etc.) as directed
• Track referrals and follow up to confirm appointments and services were completed
• Maintain accurate, confidential client records and intake documentation in compliance with agency policy and applicable privacy laws (e.g., VOCA, HIPAA where applicable)
• Prepare and organize case files, correspondence, and reports
• Coordinate with volunteers and donors while maintaining a donation database
• Maintain strict confidentiality regarding all client information, in accordance with agency policy, funder requirements, and applicable state and federal law
• Collect and sort data to provide to the Data Strategist
• Recognize mandatory reporting obligations and follow agency protocol when required
• View full job description here.

Anticipated Recruiting Timeline:

Posting Closes: August 30, 2026

Virtual Interview Invites Sent: September 3, 2026

Virtual Interview Submission Deadline: September 7, 2026

Interview Invites Sent: September 17, 2026

In-Person Interviews: September 24, 2026

Anticipated New Hire Start Date: November 9, 2026

• Subject to change and for planning purposes only

About You

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

Minimum Qualifications:

• 4-7 years experience with doing comparable level 2 responsibilities. Considerable previous experience required in the same or similar previous positions. The job requires a sound knowledge of common and uncommon techniques, concepts, methods, practices, use of forms, routines, etc., of complex nature.
• H.S. Diploma or G.E.D., Associates Degree is preferred.
• Depending on assignment full Police Department background check, including polygraph may be required.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Preferred Qualifications:

• Trauma-Informed Care certification or training (or willingness to complete training upon hire)
• Experience working with victims of domestic violence, sexual assault, child abuse, or other violent crimes
• Notary Public commission (or willingness to obtain within [X] days of hire - agency will cover associated fees)
• Familiarity with local law enforcement, court systems, and medical/forensic exam processes
• Bilingual certification or formal interpreter training
• Experience working in a nonprofit, government, or victim-advocacy setting

Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Physical Demands and Working Conditions for this position include:

This position has been designated as a Sedentary work position that spends a majority of their workday in an office environment. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Why Team Gilbert?

To view the slide show presentation above, click here.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history. In answers to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes
• No

02

Do you have a High School Diploma or G.E.D.?

• Yes
• No

03

Do you have an Associates Degree or higher?

• Yes
• No

04

Do you have at least 4-7 years of relevant experience with comparable responsibilities?

• Yes
• No

05

If you answered yes to the previous question, please describe your relevant experience.

06

Do you have experience with Trauma-Informed Care, including any formal training?

• Yes
• No

07

Do you have experience working with victims of domestic violence, sexual assault, child abuse, or other violent crimes

• Yes
• No

08

Do you have the ability to provide accurate verbal and written interpretation/translation between English and Spanish for clients, staff, and partner agencies?

• Yes
• No

09

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply)

• Veteran
• Disabled Veteran
• Veterans Spouse/Surviving Spouse
• Disabled Person

Required Question

Employer Town of Gilbert

Address 50 E. Civic Center Drive

Gilbert, Arizona, 85296

Phone (480) 503-6823

Website https://gilbertaz.gov/jobs