Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

What to expect:

Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of clinic electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; and (6) Provide backup assistance to other administrative staff as warranted.

Principal Responsibilities and Duties:

1. Greet clients in person and on the phone with exceptional customer service
2. Monitor and route clinic voicemail messages
3. Schedule appointments for clients and staff
4. Pull and file charts and paperwork for doctors
5. Check client eligibility status to verify insurance coverage
6. Check and verify current ITPs and authorizations.
7. Log and distribute incoming and outgoing faxes
8. Request, log, and secure client co-payments
9. Receive, respond and/or route incoming phone calls
10. Print provider schedules and billing sheets
11. Make appointment reminder calls
12. Respond to all requests from providers, clients and other staff in a professional manner
13. Communicate critical information to staff in a timely manner
14. File all notes and papers in client charts
15. Close charts in multiple electronic data systems
16. Receive, log, and secure all delivered medications
17. All other duties as assigned to ensure successful operation of the clinic

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

Pay for this position is a flat rate of $19.00/hr. 

What we need from you:

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

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