Job Summary:. We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment
Key Responsibilities:
- Greet and check in patients both in-person and virtually
- Answer and manage incoming phone calls, including triaging inquiries
- Schedule, reschedule, and confirm patient appointments
- Coordinate new patient intakes and onboarding processes
- Manage referrals and follow-up with external providers
- Process releases of information (ROI) and medical records requests
- Perform insurance verification and assist with prior authorizations
- Utilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab results
- Communicate lab orders and results between providers and patients as needed
- Provide administrative support for PMHNP/clinical intern coordination, including onboarding and training
- Maintain accurate patient records and documentation in the EMR system
- Conduct appointment reminder calls/messages
- Assist in overseeing and supporting daily clinic operations
- Ensure compliance with HIPAA and confidentiality standards
Qualifications:
- Previous administrative experience in a healthcare or mental health setting preferred
- Experience with Quest Diagnostics or electronic lab systems strongly preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Experience with insurance verification and prior authorizations preferred
- Familiarity with EMR systems is a plus
- Ability to work both independently and as part of a team
- Professional, reliable, and detail-oriented
Work Environment:
- Hybrid role requiring both on-site presence and remote work
- Collaborative and supportive clinical team environment