ADMINISTRATIVE ASSISTANT- Hoover Met Complex
HOOV SFM, LLC
LOCATION: Hoover, AL
DEPARTMENT: ADMINISTRATON
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Administrative Assistant oversees RV Park operations, including reservations, guest service, billing reconciliation, and special events. This role also manages Guest Services by hiring, scheduling, and training part-time team members, while providing administrative support to the General Manager and department leaders as needed.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
RV PARK SERVICES
- Promote the Hoover Met Complex RV Park to generate maximum usage and revenue of the facility
- Coordinate RV Park events and guest experiences
- Manage RV Park reservations, guest communication, and customer service
- Process RV guest payments, reconciliations, and refunds
- Monitor security issues and notify appropriate Manager
- Monitor weather and notify patrons if emergency procedures are in effect
- Report necessary repairs needed to RV Lot
- Use and maintain proficiency in Campspot reservation software
GUEST SERVICES
- Support in the hiring process, training, developing and scheduling guest service team members
- Coordinates and provides "Guest First" training to ensure courteous and friendly first-in-class service to all guests
- Maintain front-of-house standards and enforce venue policies and procedures
- Maintain a clean space and perform regular walk-throughs
- Maintain confidentiality and discretion with guests and Team Member information
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue front entrance and lobby cleanliness
- Know and enforce the venue policies and procedures
ADMINISTRATIVE DUTIES:
- Provide administrative support to the General Manager and department leaders
- Manage office supply orders
- Responsible for evaluating and coordinating office supply orders
- Assist with general developing of procedures, presentations, and communications to support all Managers
- Assist in the development of monthly, quarterly, and annual client reports
- Serve as Manager on Duty as assigned
- Other duties as assigned by General Manager
MINIMUM QUALIFICATIONS:
- Flexible schedule, including nights, weekends, holidays, and extended hours, with reliable attendance
- Strong verbal and written communication and interpersonal skills
- Ability to multitask, prioritize, and remain focused in a fast-paced environment
- Strong customer service, organizational, and detail-oriented skills
- Ability to work well with others in a professional and respectful manner
- Self-motivated with a strong sense of initiative, ownership, and accountability
- Commitment to the safety and well-being of guests and team members
- Customer service and cash handling experience preferred
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
- Will be required to operate a computer
- Facility has intermittent noise