Administrative Assistant

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The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:
Client Services & Registration
Provide excellent customer service in person, by phone, and by email.
Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
Assist with room and gym rental scheduling and payments.
Maintain participant records, attendance, payments, and refunds.
Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support
Support daily front desk operations and maintain an organized environment.
Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets).
Assist with special events and community outreach.
Help create flyers, update the website, and support social media posts.

Facility & Program Support
Assist with rental coordination and contract processing.
Provide administrative support to department leadership.
Track program enrollment and prepare basic reports.
Greet prospective members and give tours of the facility.

Roles & Responsibilities - Basketball League Administrator
Track points, fouls, and timeouts using the scorebook.
Record each player's name and jersey number before the start of the game.
Arrive 15 minutes before game time.
Assist with cleanup following the conclusion of the game.

Qualifications
Associate’s or Bachelor’s degree preferred; 3+ years of administrative experience.
Strong computer skills (Google Workspace, Salesforce/CRM platforms).
Excellent customer service, communication, and organizational abilities.
Familiarity with youth aquatics, sports, or dance programs is a plus.
CPR/First Aid certification or willingness to obtain.

Other Duties:
Perform additional assignments as required to meet the evolving needs of the department.

Consider the following:

Environment, such as an office or outdoors.

Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
Essential physical requirements, such as climbing, standing, stooping, or typing.
Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds, and in certain roles, to lift individuals up to 300 pounds

JOB DETAILS

Hourly Rate: $18.00/hr
 Location: 67-09 108th Street, Forest Hills, NY, 11375

 Schedule: Potential Work Shift Options:
Sundays - 3:30-9:30pm
Tuesdays - 6:00-8:00pm
Wednesdays - 7:00-8:00pm
Thursdays - 6:00-8:00pm
Sunday - Saturday (H&W Front Desk as a substitute) 8:45am - 2:00pm or 2:00pm - 7:00pm
 Non-Union Position

 In-Person

Commonpoint reserves the right to revise or change job duties as need arises.

Commonpoint is an equal opportunity employer.