A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.
Requirements:
- Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries
- Excellent telephone and customer service skills
- Strong organizational and planning skills
- Ability to multi-task; strong time management skills
- Strong attention to detail
- Exceptional written and verbal communication skills
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Previous customer service experience
Responsibilities include, but are not limited to:
- Assists in creating and acknowledging orders in management system
- Ensures the paperwork process is running smoothly
- Assists customers by providing information on products, stock, and lead times
- Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
- Performs clerical duties such as data entry, filing, copying, and faxing
- Working with builders scheduling service work
- Using builders online scheduling programs, placing online orders with vendors
- Maintaining spreadsheets and checking vendor accounts for accuracy
- Contacting vendors with pricing issues, or other discrepancies
- Creating and placing warranty orders; maintaining order files
Benefits (full-time employees)
- Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
- Short and Long-Term Disability
- Company-paid life insurance and AD&D
- Optional supplemental life insurance
- Company-match 401(k)
- Vacation time and paid holidays
- Vendor incentives
- Room for growth; we promote from within!
- Military encouraged to apply!