Administrative Assistant/Billing Specialist

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title Administrative Support Associate-OSP Working Title Administrative Assistant/Billing Specialist Location Boone, North Carolina Job Category 6 Position Number 021841 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Psychology - 250800 Primary Purpose of Position

This position assists the departmental faculty members in preparing materials for classes, answering the telephone, taking messages, answering questions from students and faculty, maintaining undergraduate majors file folders, and assisting the administrative assistant in completing assigned tasks.

Minimum Qualifications

Graduation from high school; or an equivalent combination of education and experience.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential

functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to

all positions.

Diplomas or degrees must be received from appropriately accredited institutions.

License/Certification Required Essential Job Functions

This position assists the departmental faculty members in preparing materials for classes, answering the telephone, taking messages, answering questions from students and faculty, tasks undergraduate and graduate records management, and assisting the administrative assistant in completing assigned tasks.

The range of duties includes, but is not limited to, verifying data, summarizing, and reconciling information or financial data, records management, claims review and processing, data collection and analysis, research, inventory, personnel administration and fund collection or expenditures.

Knowledge, Skills, & Abilities Required for this Position

Work requires specialized knowledge in the processing and application of information, documents and/or materials. The majority of time is allocated to tasks that involve several steps and require the selection of the most appropriate action within procedural and operational guidelines. Work requires knowledge of program policies, procedures and information systems in order to communicate and process information.

Preferred Qualifications

Basic secretarial and supervisory skills along with the ability to work independently, without instruction, to work under pressure, to prioritize work and stay focused in a busy environment with constant interruptions, to make administrative decisions, and to be patient and flexible in a demanding environment. Experience with Word, Excel, Banner, calculator, copiers, printers, Acrobat Adobe, and email.

Required Functional Competencies to Successfully Perform Job Duties.

• Communication-Verbal: Applies knowledge of programs, policies, and procedures to interpret and communicate information to meet the specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information.
• Communication-Written: Independently composes letters, memos and reports requiring research and presents data accurately to support findings. Responds to inquiries, which require written explanation or interpretation of established policies, procedures and programs. Reviews sensitive materials and edits content constructively.
• Information/Records Administration: Utilizes, reconciles and manipulates data for management reports from different internal and external sources. Applies an understanding of the information in order to extrapolate key data elements. May serve as a lead worker.
• Knowledge-Program: Applies substantive knowledge of program policies and procedures that affect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1 Work Schedule/Hours

Mon - Fri 8:00am - 5:00pm

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Physical Demands of Position

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Overall Competency Level Advanced Salary Grade Equivalency Salary Range Anticipated Hiring Range $38,897-$41,667

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 09/04/2026 Closing Date 09/20/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

Please attach the required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application.

Search Chair Name Twila Wingrove Search Chair Email wingroveta@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56011 Posting Number 201503052P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter / Letter of Interest
• Resume
• List of References with Contact Information

Optional Documents