Administrative Assistant 1 - Office of Financial Aid

Administrative Assistant 1 - Office of Financial Aid

Salary

$46,827.00 Annually

Location

Indiana, PA 15701

Job Type

Full Time and Regular

Job Number

02624

Division

Student Affairs

Department

Financial Aid

Opening Date

10/29/2026

Closing Date

11/8/2026 11:59 PM Eastern

Reference Number

SA 2026-24

• Description
• Benefits
• Questions

Nestled in the scenic foothills of western Pennsylvania, Indiana University of Pennsylvania (IUP) offers more than a place to work-it offers a vibrant campus community where innovation, collaboration, and natural beauty come together. Our picturesque campus features tree-lined walkways, historic architecture, and welcoming green spaces that create an inspiring environment for learning, working, and connecting.

At IUP, employees are part of a supportive and engaged community dedicated to student success, academic excellence, and meaningful impact. Located in the charming college town of Indiana, Pennsylvania-just over an hour from Pittsburgh-our campus combines small-town warmth with access to the cultural, professional, and recreational opportunities of a major metropolitan area.

Whether enjoying a walk across the Oak Grove, collaborating with colleagues in dynamic academic spaces, or engaging in the many cultural and community events hosted throughout the year, IUP offers an exceptional place to build a career and make a difference.

Position Summary & Description

THIS POSITION IS POSTED IN ACCORDANCE WITH THE

AFSCME COLLECTIVE BARGAINING UNIT

SUMMARY:

The Administrative Assistant 1 provides administrative and operational support to the Financial Aid Office.

Review the PA Specifications for this Job Title.

The above duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

ESSENTIAL DUTIES:

• Coordinate the hiring, training, and supervision of student employees within the Financial Aid Office.
• Staff the Financial Aid Service counter.
• Monitor the financial-aid@iup.edu email account, including responding to and forwarding messages, as appropriate.
• Respond to incoming phone inquiries from students, parents, and university employees, providing accurate and timely information regarding financial aid programs, processes, and requirements.
• Proof and upload weekly award letters, Satisfactory Academic Progress (SAP) appeal forms, scholarship appeals, and other documents to Student Forms via Campus Logic.
• Run and review weekly reports to identify C-Flags and Aggregate Loan Maximum alerts.
• Monitor and manage the Financial Aid suspense file, ensuring outstanding items are reviewed and resolved in a timely manner.
• Review and process University refund advance requests.
• Order office supplies, equipment, and other necessary items through SourcePoint.
• Oversee purchasing card transactions and all associated processes and required documentation.
• Prepare and process landlord letters for students as requested.
• Submit and coordinate office maintenance requests as needed.
• Oversee and monitor the Financial Aid Office budget, including tracking expenditures and available funds.
• Maintain and update the Financial Aid website to ensure information is accurate and current.
• Review, monitor, and update student waivers, ensuring financial aid and student billing records are accurately aligned.
• Process requests for cost and financial aid information related to Office of Vocational Rehabilitation (OVR) and outside scholarships.
• Review and process Will Not Attend and Will Not Return notifications and make necessary financial aid award adjustments.
• Assist directors with data entry and other projects as assigned.

WORK SCHEDULE:

Monday through Friday 8:00 AM to 4:30 PM

Position Qualifications

MINIMUM EDUCATION AND TRAINING:

• Graduation from an accredited four-year college or university.

or

• An equivalent combination of education, training, and relevant work experience.

REQUIRED SKILLS AND KNOWLEDGE:

• Candidates must communicate effectively and perform well in the interview(s).
• Candidates must have communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of students, colleagues, and community members.

The salary for this position is determined by the AFSCME Collective Bargaining Agreement.

IUP is an equal opportunity employer and is committed to fostering an inclusive and welcoming workplace. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

In accordance with the Americans with Disabilities Act, applicants and employees with disabilities may request reasonable accommodations to participate in the application or interview process or to perform the essential functions of a position.

Employment decisions are made based on qualifications, merit, and business needs, consistent with the principles of Equal Employment Opportunity.

Due to the nature of the position, employment visa sponsorship is not available.

Applicants who require an accommodation during the recruitment process are encouraged to contact human-resources@iup.edu.

All offers of employment are contingent upon verification of earned degrees through the receipt of official transcripts, confirmation of work eligibility, and satisfactory completion of background checks.

For an overview of IUP benefit information available for AFSCME employees, please click on the link below:pebtf-summary.pdf (passhe.edu)

01

Did you graduate from an accredited four-year college or university, or do you have an equivalent combination of education, training, and relevant work experience?

• Yes
• No

Required Question

Employer Indiana University of Pennsylvania

Address 1011 South Drive

Sutton Hall Room 360

Indiana, Pennsylvania, 15705

Phone 724-357-2431

Website http://www.iup.edu/employment