Adjudication Officer

UC Riverside's Transportation & Parking Services is recruiting for an Adjudication Officer position. The full salary range for the Adjudication Officer is $57,700 - $99,300 annually. However, the expected pay scale for this position is up to $78,500 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under general supervision, the Adjudication Officer supports Transportation Services by managing the first-level parking citation appeals process and related citation resolution activities. The incumbent interprets and applies University, departmental, state, and local parking policies, procedures, regulations, codes, and ordinances to review citation appeals, determine appropriate outcomes, and communicate decisions clearly and professionally to students, faculty, staff, visitors, vendors, departments, and members of the public. The position is responsible for processing and researching parking citations, adjudicating first-level appeals, supporting second- and third-level appeal processes, maintaining accurate citation records, coordinating DMV and other external entity processes related to unpaid violations, and preparing citation, appeal, payment, and financial reports. The incumbent ensures citation information is accurately recorded in department systems, researches customer and vehicle information using University and external databases, verifies citation payments and balances due, identifies payment or record discrepancies, and supports the reconciliation and reporting of citation-related revenue, including Riverside County and DMV-related financial reporting. The Adjudication Officer also provides customer service and policy guidance regarding parking citations, permits, permit eligibility, payments, refunds, alternative transportation programs, and Transportation Services procedures. The incumbent performs permit sales and transaction support in a high-volume service environment, including cash, credit card, web, refund, payroll deduction, student account, and departmental permit-related transactions. The role provides limited support for alternative transportation programs and assists with parking operations, facility-related concerns, data analysis, reports, special projects, and process improvement efforts. Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.\n \nAdjudicates first level citations and appeals on timely basis. Represents department in external hearings or activities.Oversees permit sales to faculty, staff, students and visitors.Assesses and recommends changes to policies and procedures to ensure compliance with state law regarding issuing and adjudicating parking citations; recommends new policy when necessary.Applies parking policies and procedures to resolve parking related issues, questions. Recommends new or changes to related policies to manager.Assists with maintenance of citation database and ensures electronic recording of violations is accurate.Coordinates contact with DMV and external entities regarding unpaid violations and other matters.Prepares monthly reports on citations, appeals, payments and other financial records for function.Provides operational support for Transportation Services. \u2022 Participates in the development and implementation of the unit's mission, goals, and strategic planning. \u2022 Assists in the review of operations and services to identify operational efficiencies and integrate best practices. \u2022 Coordinates and/or participates in special projects and assignments, the scope of which may extend beyond day-to-day operations.\n \nWorking knowledge of parking operations; policies and procedures.Demonstrated communication skills to build alliances and partnerships.Working knowledge of administration and analysis of operating and capital budget.Working knowledge of applicable laws, regulations, codes and ordinances related to parking management.Proficient in operation of web-based parking related systems and office software.Proficient in determining parking facility requirements and maintenance programs.Demonstrated ability to confront and clarify issues.Strong organizational and time management skills.Strong organizational and time management skills to coordinate multiple complex duties, meet deadlines, and maintain accuracy during periods of high volume, frequent interruptions, and changing priorities.Excellent written and verbal communication skills to explain policies, decisions, procedures, and options clearly and professionally to diverse audiences.Ability to communicate patiently and courteously with customers, including individuals who may be difficult, upset, or dissatisfied.Demonstrated ability to confront and clarify issues, manage conflict professionally, and resolve customer concerns within established policies and procedures.Effective analytical and problem-solving skills, including the ability to identify issues requiring special handling, research relevant information, evaluate options, and recommend solutions.Strong basic math skills and attention to detail for payment review, transaction reconciliation, citation reporting, refund processing, and financial records.Ability to establish and maintain cooperative working relationships with management, coworkers, campus departments, external agencies, vendors, and members of the public.Ability to prepare professional correspondence, reports, summaries, and documentation.Ability to work independently within established guidelines and refer unusual, complex, sensitive, or precedent-setting matters to a supervisor or manager.Ability to support presentations, outreach events, and informational activities for Transportation Services programs.Ability to operate or learn to operate University vehicles, two-way radios, standard office equipment, parking systems, and related tools.\n \nWorking knowledge of applicable laws, regulations, codes and ordinances related to parking management. Working knowledge of administration and analysis of operating and capital budget. Proficient in operation of web-based parking related systems and office software. Proficient in determining parking facility requirements and maintenance programs. Strong organizational and time management skills. Demonstrated communication skills to build alliances and partnerships. Demonstrated ability to confront and clarify issues. Working knowledge of parking operations; policies and procedures.Strong organizational and time management skills to coordinate multiple complex duties, meet deadlines, and maintain accuracy during periods of high volume, frequent interruptions, and changing priorities. Excellent written and verbal communication skills to explain policies, decisions, procedures, and options clearly and professionally to diverse audiences. Ability to communicate patiently and courteously with customers, including individuals who may be difficult, upset, or dissatisfied. Demonstrated ability to confront and clarify issues, manage conflict professionally, and resolve customer concerns within established policies and procedures. Effective analytical and problem-solving skills, including the ability to identify issues requiring special handling, research relevant information, evaluate options, and recommend solutions. Strong basic math skills and attention to detail for payment review, transaction reconciliation, citation reporting, refund processing, and financial records. Ability to establish and maintain cooperative working relationships with management, coworkers, campus departments, external agencies, vendors, and members of the public. Ability to prepare professional correspondence, reports, summaries, and documentation. Ability to work independently within established guidelines and refer unusual, complex, sensitive, or precedent-setting matters to a supervisor or manager. Ability to support presentations, outreach events, and informational activities for Transportation Services programs. Ability to operate or learn to operate University vehicles, two-way radios, standard office equipment, parking systems, and related tools.