Overview:
Bring the fun to life.
At Town and Country Resort, creating memorable experiences is part of who we are. From poolside games and creative workshops to holiday celebrations, live entertainment, and group activities, we bring people together in ways that make every stay more enjoyable.
We are looking for an energetic, creative, and organized Activities Manager to lead our resort activities program. This is an opportunity to turn great ideas into memorable guest experiences, build connections with our local community, and help make Town and Country a destination for fun at every age.
If you enjoy creating experiences, engaging with people, and leading a team that brings a little extra magic to the guest experience, we would love to meet you. Starting salary $70,304 #TowncountrySD
Responsibilities:
What You’ll Do
Create Experiences Worth Remembering
- Develop and manage a year-round calendar of resort and group activities, including poolside programming, games, arts and crafts, fitness and wellness experiences, entertainment, and seasonal events.
- Plan and deliver holiday celebrations, themed events, live performances, and special programming that reflect the Town and Country personality.
- Develop fresh ideas that encourage guest participation, enhance satisfaction, and create opportunities for activity-related revenue.
- Adjust programming to reflect resort occupancy, guest demographics, seasonal demand, and group business.
Make Every Guest Feel Welcome
- Be a visible, approachable presence throughout the resort and actively engage guests in available activities.
- Create inclusive experiences that accommodate a variety of ages, interests, and abilities.
- Listen to guest feedback, respond to questions and concerns, and continually improve the activities program.
- Bring enthusiasm, professionalism, and a genuine sense of hospitality to every interaction.
Lead and Develop Your Team
- Recruit, train, schedule, and supervise Resort Activities Attendants.
- Set clear expectations for guest engagement, activity delivery, safety, and professional conduct.
- Coach team members, provide feedback, and recognize great performance.
- Build schedules that support the activity calendar, guest demand, and department budget.
Coordinate Events and Collaborate Across the Resort
- Partner with Food and Beverage, Conference Services, Marketing, and other departments to coordinate resort programming and group experiences.
- Manage activity and event setup, execution, and breakdown.
- Coordinate entertainment, instructors, outside vendors, supplies, and equipment.
- Communicate schedules, staffing needs, setups, and operational details to the appropriate departments.
Manage Resources and Results
- Monitor labor, supplies, entertainment costs, equipment, and other department expenses.
- Track participation, revenue, guest feedback, and program results to evaluate effectiveness.
- Maintain accurate inventories and organized storage areas.
- Identify opportunities to improve efficiency, maximize resources, and deliver engaging programming within budget.
Keep Activities Safe, Accessible, and Visible
- Follow resort policies and applicable safety requirements for all activities.
- Communicate participation guidelines and safety precautions clearly.
- Identify and promptly report unsafe conditions, equipment concerns, and incidents.
- Work with Marketing to promote activities through resort communications, social media, and on-property materials.
- Keep activity schedules, descriptions, and guest-facing information accurate and up to date.
Qualifications:
What We’re Looking For
- Previous leadership experience in hospitality, recreation, resort activities, event planning, or a related field; resort experience is preferred.
- Strong guest service skills and the ability to create an inviting, engaging atmosphere.
- Experience training, supervising, scheduling, and motivating team members.
- Creativity and initiative in developing activities for guests with diverse interests and needs.
- Strong organizational, communication, problem-solving, and event coordination skills.
- The ability to manage budgets, staffing, supplies, and multiple priorities.
- Sound judgment and the ability to remain composed and flexible when plans change.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- A bachelor’s degree in hospitality, recreation management, event planning, or a related field is preferred.
- CPR and First Aid certification is preferred.
The Working Environment
This position involves indoor and outdoor work in varying temperatures and noise levels. Responsibilities include extended periods of standing and walking, as well as participating in activity and event setup, execution, and breakdown. The ability to perform the essential functions of the position, with or without reasonable accommodation, is required.
Why Town and Country Resort?
Join a San Diego resort with a distinctive personality, a lively mix of leisure and group experiences, and plenty of opportunities to create something memorable. You will have the opportunity to shape our activities program, develop your team, collaborate across the resort, and help guests make the most of their time with us.
Ready to bring the fun? We look forward to hearing from you.