Acima Assistant Store Manager - Bilingual Preferred

Who We AreAt Acima, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease‑To‑Own space where we offer customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently has over 30,000 retail partners and is growing daily. Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.Acima Assistant Store ManagerThe Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing an excellent customer service experience. The role collaborates and communicates with Acima retail partners to process credit turn‑down applications and web orders and convert them into Acima credit customers. The Assistant Store Manager reviews lease applications, promotes and sells Acima's leasing benefits, and drives conversions. This role will be performed in one of our retail partner store locations.CompensationHourly pay: $17.87 – $19.79 plus potential bonus based on performance (paid monthly).Key ResponsibilitiesSales / Account ManagementDriving customer growth through appropriate channels (web, partner stores, walk‑ins)Listening, identifying, and fulfilling all customer needs in a timely mannerEducating customers on Lease‑To‑Own terms, payment terms, benefits, the application process, and the beginning‑to‑end of the application processClosing the sales cycle by converting applications that include in‑store and web ordersWorking as a cooperative team member with Acima partner stores in all operations aspectsReporting to and communicating with the Store Manager regarding store and coworker activities and performanceCustomer ServiceEstablish partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own processPromptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly serviceCultivate a positive work environment to enhance coworker retention and minimize turnover and issuesJob RequirementsMust be at least 18 years of ageHigh school diploma or GEDExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite and other relevant software applicationsFamiliarity with rental or leasing industry practices is a plusOrganized, with time‑management skills and the ability to multi‑taskAbility to work a flexible schedule, including evenings, weekends, and holidaysConsistent in‑person attendanceWhy Work For Acima?Great benefits: Medical, Dental, Vision, life insurance, supplemental life insurance, spouse/dependent life insurance, short‑term disability, long‑term disability, flexible spending accounts, 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection plan, health savings accounts, hospital indemnity, critical illness, accident insurance, limited purpose planAward‑Winning cultureCareer growth opportunitiesWeekly payDiscounts from Acima partnersExpected Hours of WorkThis is a full‑time position. Operation days and hours are Monday through Sunday. The actual work schedule will vary and will include evenings and weekends.Physical DemandsThe role requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day while talking and listening to coworkers and customers.Equal Opportunity EmployerAcima is an equal‑opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis and without regard to race, religion, color, national origin, ancestry, physical or mental disability, genetic information, sex, gender, age, sexual orientation, citizenship status, veteran status, and other protected characteristics.ExcerptsAcima will consider all qualified applicants with criminal histories in a manner consistent with requirements of the Los Angeles Fair Change Initiative for Hiring ordinance.Pursuant to the San Francisco Fair Change Ordinance, Acima will consider for employment qualified applicants with arrest and conviction records.#J-18808-Ljbffr