Accounts Receivable Support Representative

Accounts Receivable Support Representative

Location: Framingham, MA (Onsite)
Duration: 6+ months; potential conversion based on performance
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Role Summary: Entry-level role responsible for collecting past-due B2B invoices, resolving billing discrepancies, reconciling payments, and maintaining positive customer relationships. Customer service experience is preferred; prior Accounts Receivable (AR) experience is not required.

Key Responsibilities:

• Contact customers to collect outstanding payments and follow up until resolution.

• Research overdue invoices, investigate billing issues, and reconcile payment remittances.

• Resolve payment discrepancies, identify root causes, and escalate complex issues when needed.

• Communicate with customer AP teams and internal Sales, Customer Service, and Finance teams.

• Support payment plans, collections reporting, account statements, and process improvements.

• Meet collection targets, service-level agreements (SLAs), and departmental goals while maintaining a customer-friendly approach.

Required Qualifications:

• 0–2 years of B2B Credit/Collections experience OR an Associate’s/Bachelor’s degree.

• Entry-level candidates with customer service experience in retail, call centers, restaurants, or hotels are encouraged to apply.

• Good communication, analytical, problem-solving, organizational, and time-management skills.

• Basic to intermediate Excel and proficiency in Microsoft Office 365.

• Basic understanding of accounting, billing, invoicing, and credit/collections processes.

• ERP experience (SAP/Oracle) and collections software knowledge (WebCollect/GetPaid) are preferred.