Accounts Receivable Specialist

The Accounts Receivable Specialist manages assigned customer accounts and collects balances in a professional, timely manner. Key Responsibilities Run and analyze weekly aging reports and make daily collection calls on assigned past-due accounts.

The Accounts Receivable Specialist manages assigned customer accounts and collects balances in a professional, timely manner. This role also supports business units and other departments on receivables questions and customer account issues.

• Run and analyze weekly aging reports and make daily collection calls on assigned past-due accounts.
• Send statements and invoices, enforce payment terms, and process credit card payments upon request.
• Research and resolve customer inquiries, disputes, and unidentified payments until each issue is closed.
• Maintain customer accounts, post entries, and document all activity with detailed notes in the company system.
• Prepare repayment schedules for manager approval and advise customers of options and consequences.
• Stay familiar with sales, service, and rental contract terms; identify credit risks and escalate them.
• Create refund requests and route them for manager approval.
• Support other departments with receivables questions, demand letters, NSF letters, and skip-tracing.
• Attend monthly meetings with the Accounts Receivable Manager and perform other duties as assigned.

Required

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Solid computer skills, including Microsoft Office.
• Strong attention to detail, accuracy, and sound judgment.
• Strong customer service skills with internal and external contacts.
• Self-motivated, organized, and able to manage multiple priorities.
• Integrity, accountability, and the ability to handle confidential information.

Preferred

• Three or more years of accounts receivable experience.
• Experience with collections, aging analysis, and customer account research.