Davis-Standard is seeking a full-time experienced Accounts Receivable Specialist to join our Finance Team. This role supports the order-to-cash cycle with a primary focus on customer collections, invoicing, dispute resolution, account follow-up, and Accounts Receivable reporting. The position plays an important role in improving cash flow, reducing overdue balances, resolving customer issues, and supporting accurate receivables processes. The ideal candidate is detail-oriented, proactive, solution-minded, comfortable communicating with customers and internal stakeholders, and able to manage multiple priorities independently. This role reports directly to the Accounts Receivable Supervisor.
Responsibilities:
- Manage collection follow-up and customer account activity for an assigned portfolio in Accounts Receivable, including prioritizing overdue balances, securing payment commitments, documenting follow-up activity, and escalating unresolved issues as needed.
- Research and resolve customer short payments, deductions, billing questions, disputes, and account discrepancies in accordance with established procedures.
- Generate and issue customer invoices accurately and on schedule, ensuring required billing support and documentation are maintained.
- Manage the shared Accounts Receivable email inbox and respond to customer and internal inquiries in a timely, professional manner.
- Partner with Sales, Customer Service, Plant Operations, and other internal teams to resolve issues that may delay customer payment.
- Monitor assigned accounts, aging trends, credit concerns, and collection priorities using Accounts Receivable systems and reporting tools.
- Prepare customer statements and support recurring Accounts Receivable reporting, including collection activity, cash reporting, cash forecasting support, and ad hoc analysis.
- Support cash application processes as needed by researching payment questions, account discrepancies, unapplied cash items, or posting follow-up requests.
- Maintain customer account documentation, support Accounts Receivable process improvement efforts, and take on additional duties or special projects as assigned.
Job/Skills Requirements:
- High school diploma or equivalent required; degree or coursework in Accounting or Finance preferred.
- Three or more years of Accounts Receivable experience, with a strong focus on collections, invoicing, dispute resolution, and customer account follow-up.
- Experience working with Epicor, MIS, or other ERP/Accounts Receivable systems preferred.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Strong attention to detail, accuracy, organization, and follow-through.
- Excellent written and verbal communication skills, including comfort contacting customers by phone and email regarding outstanding balances.
- Ability to analyze account information, resolve discrepancies, and present findings clearly to internal stakeholders.
- Ability to work effectively with business stakeholders across departments while managing multiple priorities and deadlines in a fast-paced environment.
- Dependable, proactive, team-focused, and able to handle confidential financial and customer information professionally.