Major Responsibilities/Activities:
- Manage accounts receivable collections and interact with customers regarding collection matters and dispute resolution.
- Resolve customer disputes and account discrepancies with accuracy and professionalism.
- Prepare monthly reports on AR aging, cash receipts, and collections.
- Reconcile customer statements, research issues, and resolve discrepancies with customers.
- Match documents for payment, review account data, and ensure correct general ledger coding.
- Ensure accurate billing and timely collection of outstanding amounts.
- Coordinate with the Finance team on processing refunds, resolving inconsistencies, and addressing discrepancies in customer accounts.
- Resolve payment discrepancies and maintain accurate billing accounts and records.
- Collect past-due invoices, which is a top priority, and perform account reconciliations and analysis to ensure accuracy.
- Review orders over credit limits and respond to customer inquiries as needed.
- Contact customers and business partners regarding overdue payments, document collection activities, and maintain accurate records of debts collected.
- Analyze collection reports to identify issues impacting payment and develop appropriate follow-up actions.
- Create and maintain documentation files for customer activities.
- Utilize SAP and Excel, as needed, to research and resolve issues.
- Possess excellent customer service skills and communicate effectively with company personnel and/or vendors regarding payment approvals, questions, discrepancies, and issues.
- Support and provide backup to the Credit Team while managing constantly changing account information.
- Maintain strong organizational skills while effectively managing multiple priorities and deadlines.
- Demonstrate strong Excel skills to analyze account information, create reports, research and resolve discrepancies.
Minimum Requirements:
- Three to five years of experience processing a large volume of full cycle accounts payable activities
- Must have both AR and collections experience
- Knowledge of SAP or other comparable ERP system
- Excellent organizational skills
- Strong Excel and Microsoft Office skills, including the ability to create, design, manipulate, and link worksheets.
- Outstanding capacity for managing multiple priorities and producing results in a short amount of time.
- Strong analytical and problem-solving skills.
- Ability to resolve customer disputes, account discrepancies, and payment issues accurately and professionally.
Essential Mental Functions:
- Work independently but allow for collaboration Confidentiality and accountability
- Collaboration and teamwork
- Attention to detail and analytical thinking
- Ability to work autonomously with limited supervision
- Multi-tasking and patience
- Ability to communicate effectively with all employees
- Ability to resolve accounting related issues
Essential Physical Functions:
- Ability to safely go up and down stairs
- Ability to bend, lift and carry at least 30 lbs
Additional Comments:
As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required.
Hörmann LLC offers a comprehensive, competitive benefit package including medical, dental, vision, life and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.