| Location | Kalamazoo, Michigan |
Kalamazoo, MI 49001
Hybrid | Full-Time
Our client, a growing healthcare organization, is looking for an Accounts Receivable Specialist to join their collections team supporting a subsidiary focused on auto no-fault (PIP) insurance claims. This is a great opportunity for a detail-oriented collections professional who's comfortable learning a new environment, rolling up their sleeves, and helping shape better processes as the team grows.
**What You'll Do**
Analyze and resolve outstanding payment issues, determine root causes, and identify the right corrective and escalation actions
Track and troubleshoot outstanding AR, generating aging reports on a regular cadence
Conduct account research and analysis to resolve payment application and account discrepancies
Review and authorize valid customer account deductions and adjustments
Lead resolution of customer account issues from start to finish
Work directly with insurance carriers on billing and collections for auto no-fault/PIP claims
Partner with the existing operations team to learn current processes, then collaborate with the AR/billing team to identify areas for improvement
**What We're Looking For**
Five Plus (5+) years of experience in accounts receivable, collections, or a related field
Experience with auto no-fault/PIP insurance claims preferred
Experience with billing and collections with insurance carriers in a case management environment preferred
Comfortable working with AR aging reports, including manual tracking (e.g., Excel) while systems are being integrated
Strong problem-solving skills and sound judgment on account discrepancies and adjustments
Flexible, adaptable mindset — this is a newer function for the organization, and processes are still evolving
Ability to work hybrid, with occasional in-office time at the Kalamazoo location as needed
**Details**
Full-time, day shift
Hybrid schedule, field location in Kalamazoo, MI
No travel required
Ready to join a collaborative, fast-moving team? Apply today!