Accounts Receivable Specialist

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s) 

• Contacts customers to collect past due balances via telephone, email, fax and/or other correspondence
• Logs information regarding status of collection efforts and follows up as necessary to collect funds.
• Responsible for collections and maintenance for the customer accounts, both domestic and international.
• Performs cash receipt posting to our accounting system for various payment methods such as credit cards, checks, wires, ACH, GE and others.
• Provides invoice copies and proof of deliveries for customers as requested.
• Performs credit reviews of prospective customers to determine credit worthiness and set credit limits.
• Analyzes financial statements and calculates ratios used in decision making regarding acceptable risk.
• Prints and/or emails monthly customer statements.
• Research and processes unapplied payments after confirming with customer.
• Answers A/R phone inquiries and provides assistance to dealers.
• Receives check payments and prepares desktop deposits for accountant.
• Reviews Aging Reports and credit hold reports weekly.
• Performs account reconciliation when needed.
• Maintains accurate records regarding collection efforts and customer payments.
• Gathers credit information for management review to establish credit limits for new dealers.
• Processes credit card and EFT payments for prepay accounts, then releases orders to ship.
• Helps maintain resale certificates for tax-exempt dealers.
• Researches and matches payments to invoices for COD and Prepaid shipments.
• Creates invoices for cases and miscellaneous services or items sold, as needed.
• Creates Credit Memos for returned guitars, cases, cross shipments and other miscellaneous items.
• Tracks UPS items when necessary.
• Responds to credit reference requests after obtaining approval from dealer.
• Maintains and ensures dealer files are updated.
• Serves as backup to other Accounts Receivable and Accounting staff as needed.
• Performs various administrative tasks to support the finance.

COMPETENCIES:

• Customer Focus - Knows who internal customers are. Identifies opportunities that benefit the customer (internal and external). Establishes and maintains effective relationships. Delivers products that meet customer expectations.
• Results Oriented - Works as a productive and cooperative member of a cohesive group. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results. Solution vs. problem oriented. Demonstrates ability to adjust when obstacles arise.
• Communicates Effectively - Communicates proactively and with purpose and professionally, in a concise and straightforward manner. Attentively listens to others. Communicates to those involved, especially if agreements cannot be kept.
• Accountability - Takes personal responsibility for decisions, behaviors, actions and failures, and commits to necessary corrective action. Able to admit limitations of knowledge, yet demonstrate a willingness to do what is needed to improve. Proactively seeks feedback without being defensive. Does what is right because it is the right thing to do. Leaves personal circumstances outside of work in order to remain engaged in the task at hand. Maintains a positive attitude despite adversity.
• Reliability - Demonstrates reliable and predictable attendance and punctuality.
• Accuracy - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Financial Aptitude - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Financial Aptitude - Ability to pass an Accounting Skills Test that demonstrates knowledge of double entry accounting.
• Financial Aptitude - Knowledge of and ability to practice double entry accounting.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Technical Aptitude - Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.

POSITION QUALIFICATIONS

• Education & Experience: Bachelor's degree in Accounting a plus, but not required. Three to five years related experience; or equivalent combination of education and experience.
• Computer Skills: Knowledge of Microsoft Office and Excel. Ability to learn new software applications as needed. Ability to type 50+ WPM.
• Other Requirements: Ability to climb stairs.