Accounts Receivable Representative III

Our Client, a Healthcare company, is looking for an Accounts Receivable Representative: III for their Phoenix, AZ/Hybrid location.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email or chat.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Collaborate with other departments to resolve complex issues.

Requirements:

• Core Technical Skills
• General accounting knowledge - Understanding of accounting principles, debits/credits, and the AR process.
• Billing & collections experience - Hands-on experience generating invoices, applying payments, and managing past-due accounts.
• ERP/software proficiency - Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs).
• Payment identification - Ability to reconcile accounts and research unapplied or misapplied payments.
• Knowledge of aging reports - Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends.
• Experience with Home Health billing is a plus.
• Analytical & Problem-Solving Skills
• Ability to identify discrepancies between invoices and payments.
• Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractual).
• Comfort investigating chargebacks, short-pays, and customer disputes.
• Communication & Relationship Management
• Professional communication - Skilled in written and verbal communication with customers/patients, operations, and internal teams.
• Negotiation skills - Ability to tactfully collect overdue payments without damaging provider/payer relationships.
• Customer service orientation - Balances firmness in collections with maintaining positive relationships.
• Attention to Detail & Organization
• Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging.
• Ability to manage high-volume AR without errors.
• Strong organizational skills to prioritize accounts based on aging or risk.
• Soft Skills & Work Ethic
• Dependability - Cash flow depends on consistent follow-through.
• Persistence - Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment.
• Integrity - Handles sensitive financial data securely and ethically.
• Adaptability - Can adjust to new systems, policies, or AR processes.
• Industry-Specific Knowledge - Healthcare
• Familiarity with insurance billing, denials, and EOBs.
• Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities