Position Title: Accounts Receivable Representative
Reporting To: Finance Credit Manager
Location: Evansville, IN
Status: Non-Exempt
Job Purpose: Accounts Receivable Representative will be responsible for managing and collecting outstanding accounts receivable dollars, resolving customer billing issues, and reducing accounts receivable.
Essential Duties / Responsibilities
- Account Specific research and resolution in accordance with A/R goals and metrics.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Research and resolve customer disputes and complaints Ensure follow up and resolution with internal team partners and external customers.
- Process and compile appropriate information on accounts for refunds, write-offs, credit memos, and adjustments.
- Various duties, as assigned by Corporate Credit Manager.
Qualifications & Requirements: - High School Diploma required, 2+ years of collections experience preferred
- Working knowledge of basic accounting principles
- Superior organizational skills and ability to multi-task.
- Remain focused and on task in fast-paced environments.
- Keen problem-solving skills and attention to detail
- Manages time effectively and adapt quickly to changing priorities.
- Able to handle difficult customers with diplomacy and tact.
- Strong computer/keyboard skills
- Effective listening and phone skills
Physical Demands: - Sitting, talking and listening at least 2/3 of the time
- Lifting up to 10 pounds
- Fine motor coordination
Working Conditions: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other duties may be assigned.
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