Accounts Receivable Representative Associate

About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the Universitys mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgias Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the Universitys students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Location

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.

Job Summary

The Accounts Receivable Representative provides operational support for student accounts and receivable functions within the Office of Student Accounts & Billing Services. This position is responsible for processing and reconciling payments, managing scholarship-related transactions, coordinating departmental and auxiliary receivables, preparing financial reports, and delivering exceptional customer service to students, families, faculty, staff, and external partners. The role serves as a key resource for account inquiries and contributes to the accuracy, integrity, and efficiency of university revenue and billing operations.

Responsibilities

1 -

Serve as a primary resource for students, families, faculty, staff, and external partners regarding student account questions, billing, tuition, fees, payment options, deadlines, refunds, and university policies. Research and resolve account inquiries while delivering exceptional customer service and support. Maintain confidentiality of student records and ensure compliance with FERPA and institutional policies.

2 -

Process and monitor accounts receivable transactions to ensure accurate and timely recording of financial activity. Coordinate the review, tracking, and reporting of Dine West catering invoices and other assigned receivables. Research, reconcile, and resolve account discrepancies and outstanding balances. Prepare documentation for journal entries and support financial record maintenance in accordance with university procedures.

3 -

Process private scholarship payments and ensure accurate application to student accounts. Prepare and submit scholarship invoices and supporting documentation to the UWG Foundation. Support University Payment Window operations, including payment processing, departmental deposits, and change requests. Perform cashiering and reconciliation activities in accordance with university cash-handling policies and provide backup coverage as needed.

4 -

Generate and maintain recurring and ad hoc reports related to receivables, scholarships, payments, and other departmental activities. Maintain tracking tools, spreadsheets, and reconciliations to support operational effectiveness. Assist with audits, special projects, process improvements, and departmental initiatives. Identify opportunities to enhance efficiency, accuracy, and the overall student customer experience.

Required Qualifications

Educational Requirements

High School Diploma or GED.

Required Experience

Two years of experience in accounts receivable, billing, cashiering, customer account services, student financial services, or other business-related function in any regulated environment allowing transferrable skills.

Preferred Qualifications

Preferred Educational Qualifications

Bachelors Degree from an accredited institution in Accounting, Finance, Business Administration, or related field.

Preferred Experience

Experience working in higher education student accounts, bursar, cashiering, accounts receivable, financial aid, or student financial services operations. Knowledge of FERPA regulations. Experience with financial reporting, reconciliations, and payment processing. Experience using an ERP or student information systems.

Proposed Salary

$15.74 - $18.83 hourly. Paid on a bi-weekly basis.

Knowledge, Skills, & Abilities

ABILITIES

Ability to organize and prioritize multiple responsibilities in a deadline driven environment. Maintain a high degree of accuracy and attention to detail. Interpret and explain policies and procedures to diverse audiences. Manage confidential information responsibly. Work independently and collaboratively in a fast-paced environment. Identify opportunities for process improvements and operational efficiencies.

Physical Requirements Office Environment - Work normally performed in a typical interior work environment.

KNOWLEDGE

Principles of accounts receivable, billing, payment processing, and cash management. Customer service best practices. FERPA and confidentiality requirements. Financial recordkeeping and reconciliation procedures.

SKILLS

Strong analytical and problem-solving skills. Advanced customer service and relationship management skills. Effective written and verbal communication. Proficiency with Microsoft Excel, including formulas, pivot tables, and data analysis tools.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individuals age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individuals protected status; nor shall any individual be given preferential treatment because of the individuals protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.