Our People Make the Difference:
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Essential Duties and Responsibilities:
- Collect outstanding accounts receivable, including follow-up on uncollectable checks.
- Partner with sales and finance to resolve overdue accounts and maintain customer relationships.
- Review and release orders on credit hold and evaluate customer account updates.
- Monitor AR aging, DSO, and delinquency metrics through regular report analysis.
- Ensure accuracy of customer data and maintain customer files.
- Set up new accounts, send welcome letters, and respond to credit inquiries.
- Apply customer payments (checks, credit cards, electronic) daily and accurately.
- Investigate and resolve billing issues, service charges, and chargebacks.
- Support monthly and year-end closing activities by preparing schedules and documentation.
- Help develop and update internal SOPs and improve AR processes.
- Attend monthly credit meetings and maintain credit group updates.
- Communicate regularly with customers to resolve issues and improve cash flow.
Qualifications/Skills/Attributes:
- From 2 to 4 years of experience in accounts receivable, collections, or a business-related environment.
- High school diploma or equivalent (college coursework a plus).
- Strong accounting, organizational, and customer service skills.
- Proficient in Microsoft Excel and Word; capable of creating spreadsheets with basic formulas.
- Excellent verbal and written communication skills.
- Ability to prioritize, manage multiple tasks, and maintain a positive attitude.
- Strong math skills and attention to detail.