Accounts Receivable Manager

Overview

The Accounts Receivable Manager leads and manages the accounts receivable function for a specific region or market, ensuring effective cash collection, compliance, and process improvement. This role is responsible for driving team performance and supporting professional development.

Responsibilities

• Oversee daily operations of the accounts receivable team, ensuring timely and accurate collections across the assigned region or market
• Provide leadership, guidance, and mentorship to direct reports, fostering a collaborative and high-performing team environment.
• Set strategic direction for AR processes, driving continuous improvement and implementing best practices.
• Manage escalations and resolve complex or high-risk issues, supporting team members in problem-solving and decision-making.
• Monitor and report on key AR metrics, including aging reports, cash collection performance, and high-risk accounts.
• Ensure compliance with company policies, regulatory requirements, and legal standards in all receivable activities.
• Collaborate with internal stakeholders (Finance, Sales, Customer Service, Divisions) to resolve invoice queries and optimize collections.
• Lead negotiations with customers and influence senior management on AR strategy and policy.
• Support month-end and year-end closing activities, ensuring accurate reporting and reconciliation.
• Oversee and coordinate the activities of AI agents assigned to support AR tasks, ensuring alignment with team standards and procedures.
• Participate in ongoing training and contribute to a positive team culture.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field preferred; Associate degree or equivalent experience considered.
• 10+ years' experience in credit & collections within a multi-national environment, with evidence of professional development.
• Prior experience in managing or mentoring AR teams is highly desirable.
• In-depth understanding of accounts receivable processes, credit management, and collections best practices.
• Advanced proficiency in Microsoft Office suite (Excel, Teams, Word, Outlook); experience with Oracle Cloud or similar ERP preferred.
• Strong leadership, delegation, and mentoring abilities.
• Excellent communication and interpersonal skills for engaging stakeholders and negotiating with customers.
• Analytical and problem-solving skills, with the ability to develop effective solutions independently.
• Ability to work within deadlines, manage multiple priorities, and adapt to changing business needs.
• Legal and regulatory awareness related to credit and collections.
• Customer service expertise, balancing assertiveness with empathy.
• Commitment to compliance with company policies, Code of Conduct, and confidentiality agreements.