Accounts Receivable Collections Specialist

Position: Accounts Receivable Collections Specialist

Location: Tonawanda, NY

Status: Full Time

Compensation: $26.00 - $29.00/hour, based on experience

What We Are Looking For

NOCO is seeking a Accounts Receivable Collections Specialist who will be responsible for managing customer accounts to ensure timely payment of outstanding balances and reduce delinquency. This role involves high-volume outbound and inbound customer communication via phone and email to resolve past-due accounts, negotiate payment arrangements, investigate account issues, and maintain positive customer relationships while supporting the company''s collection objectives. This role offers bonus potential for strong performance and achievement of established goals.

What You Will Do

• Manage customer accounts to ensure timely collection of outstanding balances
• Place outbound collection calls and respond to inbound customer inquiries
• Communicate professionally with customers via phone and email regarding past due invoices, payment arrangements, and account status
• Negotiate payment arrangements and follow up to ensure commitments are met.
• Investigate and resolve billing discrepancies, payment issues, and customer concerns
• Maintain accurate account notes and documentation within billing systems]
• Monitor aging reports and prioritize collection activities to reduce delinquency and improve cash flow.
• Escalate accounts for additional collection action when appropriate and in accordance with company policy.
• Collaborate with internal departments (customer service, sales, accounting) to resolve account issues
• Recommend account holds, credit reviews or other corrective actions based on customer payment history.
• Support month end reporting and other collections-related activities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company

NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What You Will Need

• Previous experience in collections, billing, accounts receivable, customer service, or call center environment preferred
• Strong phone, email, and written communication skills
• Ability to handle sensitive customer conversations professionally and confidently
• Detail-oriented with strong organizational and problem-solving skills
• Proficient in Microsoft Office and billing/account management systems
• Ability to manage multiple priorities in a fast-paced environment
• Experience with payment processing or billing software
• Strong negotiation and conflict resolution skills
• Understanding of account aging, invoicing, and collections processes