Accounts Receivable / Collections Specialist

Job Duties include but are not limited toResponsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect paymentContact customer by phone/email to finalize collection of outstanding debtsContact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrixMaintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP systemRespond to daily account queries and inbound calls and settle customer disputesFollow-up in web portals for status of previously submitted items that remain unpaidEmail invoice and work ticket PDF files to customers, where required. Preparation of summary billing using Microsoft Excel and/or WordPreparation and mailing of monthly past due invoice noticesAdding and removing customers and/or demographic information into databasesAnswering incoming overflow calls from customers regarding their invoicesOther duties as assigned QualificationsExcellent verbal, written and customer service skills.

About the CompanyEmpire Fire Protection Services is an affiliated company of Guardian Fire Protection and a leading provider of comprehensive fire protection and life safety solutions, proudly serving the Rochester region and communities throughout New York and Pennsylvania for more than 25 years. Headquartered in Rochester, Empire Fire delivers end‑to‑end services - including inspection, testing, maintenance, design, installation, and emergency response - across a full range of systems such as fire alarms and monitoring, fire sprinklers, fire extinguishers, emergency lighting, kitchen fire suppression, special hazard systems, fire pumps, and backflow prevention. Empire Fire is known for its safety‑first culture, technical expertise, and commitment to integrity, responsiveness, and long‑term customer partnerships.Learn more at www.empirefps.com About The OpportunityEmpire Fire Protection is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills. Job Duties include but are not limited toResponsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect paymentContact customer by phone/email to finalize collection of outstanding debtsContact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrixMaintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP systemRespond to daily account queries and inbound calls and settle customer disputesFollow-up in web portals for status of previously submitted items that remain unpaidEmail invoice and work ticket PDF files to customers, where required.Preparation of summary billing using Microsoft Excel and/or WordPreparation and mailing of monthly past due invoice noticesAdding and removing customers and/or demographic information into databasesAnswering incoming overflow calls from customers regarding their invoicesOther duties as assigned QualificationsExcellent verbal, written and customer service skills. Detail oriented a must!Prior experience in a commercial services company preferred, but not required.Proven ability to oversee essential business functions and meet goals/deadlines.Thorough knowledge of general office procedures and equipment.Ability to function in a fast-paced, team-based environment.Must be very analytical and have excellent problem-solving skills. Self-Starter with great organization skills, especially time management skills.Above average knowledge of Microsoft Office Suite products, especially Excel.CompensationHourly pay; rate is dependent on candidate's experienceQuarterly bonus opportunitiesBenefitsWe offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.401K with a company matchMedical, Dental and Vision InsuranceCompany paid Short Term DisabilityCompany paid Long Term DisabilityCompany paid Life and AD&D insurancePre-tax accounts for health and dependent careAflacVacation and Personal timePaid holidaysTuition Reimbursement*Empire Fire Protection Services, LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.