Highlights
Overview: We are seeking a Client Accounts and Collections Specialist to manage customer accounts, collections activities, account reconciliations, and billing-related issue resolution. This role serves as a key point of contact for clients and internal stakeholders, ensuring timely payment collection, accurate account records, and strong customer relationships.
Numbers & Facts
| Location | Baltimore, MD |
| Industry | Financial Services |
| Salary | $26–$29 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
Description
Kforce has a client that is seeking an Accounts Receivable/Collections in Baltimore, MD.
Overview:
We are seeking a Client Accounts and Collections Specialist to manage customer accounts, collections activities, account reconciliations, and billing-related issue resolution. This role serves as a key point of contact for clients and internal stakeholders, ensuring timely payment collection, accurate account records, and strong customer relationships. The ideal candidate is analytical, customer-focused, and experienced in accounts receivable and collections operations.
Key Responsibilities:
- Manage the collections process for an assigned portfolio of customer accounts
- Monitor aging reports and follow up on outstanding balances
- Research and resolve billing discrepancies, payment issues, and account concerns
- Perform account reconciliations and maintain accurate customer account records
- Communicate with customers regarding payment status and account inquiries
- Negotiate payment arrangements and support dispute resolution efforts
- Partner with Billing, Finance, Operations, and other internal teams to resolve account issues
- Prepare collections reports, account status updates, and performance metrics
- Identify collection risks and escalate concerns when appropriate
- Support process improvement initiatives and maintain compliance with company policies and procedures
Requirements:
- Associate degree or equivalent experience
- 2+ years of collections, accounts receivable, billing, or related experience
- Strong Microsoft Excel skills
- Excellent communication and customer service abilities
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and organizational skills
- Bachelor's degree in Accounting, Finance, Business, or related field
- SAP or ERP system experience
- Experience working in high-volume collections or accounts receivable environments
- Experience supporting large customer portfolios
- Accounts Receivable
- Collections
- Account Reconciliations
- Customer Account Management
- Billing Resolution
- SAP/ERP Systems
- Microsoft Excel
- Cash Collections
- Dispute Resolution
- Customer Service
- Reporting & Analytics
- Problem Solving
- Communication Skills
- Process Improvement
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.