Accounts Receivable Analyst

General information

Country

USA

State

Ohio

City

Milford

Descriptions & requirements

About the role:

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand, resolve, and streamline Accounts Receivable (AR) processes. You will work as a partner with customers and sales teams to identify root causes of chronic and singular payment issues and proactively prevent additional occurrences. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties.

What's in it for you:

• Starting at $45,000/yr

• Unmatched career growth potential with structured paths and mentorship for advancement

• Comprehensive benefits package

• Health, dental and vision coverage

• 401(k) with company match

• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

• Up to $5,000/year tuition reimbursement

• Employee referral bonuses

• Certified Great Place to Work with 900+ lifetime workplace award wins

What you'll be doing:

• Manage and report on a portfolio of customer accounts
• Initiate calls and correspondence with customers to collect and resolve outstanding A/R balances, coordinate payments, and negotiate and manage payment plans
• Understand TQL's billing process and collaborate with internal teams and customers to resolve payment delinquencies
• Conduct detailed account research to analyze trends and provide insights to improve cash flow and reduce outstanding balances
• Document and prepare AR reports, including aging summaries
• Maintain excellent customer relations through timely and accurate communication on both internal and external interactions
• Identify inefficiencies in AR processes and recommend improvements
• Maintain detailed notes, create reminders, and document follow-up within the financial resolution software
• Assist in automation initiatives or system upgrades related to AR functions
• Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
• Ensure adherence to internal controls and accounting policies
• Identify customer accounts that require escalation of collection efforts and legal action and support resolution strategies
• Assume additional responsibilities and assist with special projects as requested

What you need:

• Bachelor's degree in accounting or finance or equivalent professional experience
• Critical thinking and problem-solving skills with a focus on customer service
• Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management
• Proficient computer skills (Outlook, Excel, Word)
• Exceptional communication, collaboration, and interpersonal skills
• Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor

Where you'll be: 1701 Edison Drive Milford, OH 45150

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com