For further inquiries regarding the following opportunity, please contact our Talent Specialist, Marsh at (217) 279-2521
Title: Accounts Receivable Analyst (Hybrid)
Location: Charlotte, NC
Duration: 5 Months
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
Scope of Position
Responsible for managing disputes and deductions to optimize cash flow and profitability for client Optical Communications (COC). This role involves collaboration with Shared Services, Finance, Customers, Manufacturing, Sales, and Customer Operations.
Key Responsibilities
- Analyze root causes of chargebacks and invoicing errors; escalate issues to prevent recurrence.
- Notify customers of invalid chargebacks and initiate recovery actions; communicate significant issues to Sales and Customer Operations.
- Lead collections for disputed accounts and meet performance targets set by leadership.
- Drive continuous improvement in systems and reporting tools.
- Enforce dispute and deduction policies to safeguard company assets.
- Participate in projects related to chargebacks, invoicing, and order processing system enhancements.
- Lead chargeback process to support sales objectives, resolve disputes promptly, and minimize bad debt and P5 losses.
- Keep Supervisor informed of ongoing issues; request credit/debit memos promptly to maintain clean receivables.
- Demonstrate ability to forward thinking and take a proactive approach to problem solving
- Maintain current documentation for all assigned controlled documents.
Must Haves:
- Recent SAP experience (within the current job or recent job)
- Be ready to speak to experience in phone screen
- Excel (high Intermediate to advanced) - build spreadsheets, formulas, V-Lookup, Pivot tables, etc.
- Large volume collections (both dollar amounts and business size)
Like to Haves:
- Process automation experience or curiosity
- If implemented, be able to speak to examples
Education & Experience
- Required: Associate degree and 5+ years of experience in Finance, Accounts Receivable, and Corporate Collections
- Preferred: Bachelor's Degree and 10+ years of experience in Finance, Accounts Receivable, or Corporate Collections
Required Skills
- Professional representation of client Optical Communications, even under pressure
- Adaptability in a dynamic, fast-changing environment
- Strong customer focus and commitment to quality
- Excellent verbal and written communication skills
- Analytical mindset with strong problem-solving abilities
- Effective time management and prioritization skills
- Collaborative team player with leadership potential
- Current utilization and Proficiency in SAP, Microsoft Office, Windows, SharePoint; and Advanced Excel Skills
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.