| Location | Draper, UT |
Overview/Job SummaryThe Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
Duties/ResponsibilitiesWorks a daily aging report to address all balances 60+ days outstandingInputs ongoing, detailed collection notes in CDK commentsProcess credit card payments & apply payments and offsets on customers' accountsAssists customers with billing inquiries, account reconciliation & disputesServe as contact between fixed operations personnel and customers to resolve issuesProvides requested copies of invoices for paymentForwards requests for account information change to credit deskImmediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputesMonitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial. Follows up with customer for collection efforts if override is deniedPerforms other related duties to benefit the mission/vision of the organization as assigned by your manager.
Company Benefits:Pay and Recognition:
Paid holidays & paid time offPaid trainingStock Awards(select management and front-line team member's eligible
Insurance / Retirement:
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Employee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities
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