Highlights
This position works closely with customers, sales teams, and internal departments to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting the company's cash flow objectives. The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments.
Numbers & Facts
| Location | Lancaster, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $25 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Title:
Accounting Clerk II/Collections Specialist
Job Duration:
06+ months
Location:
Lancaster, NY 14086
Pay Range:
$27 - $29 per hour on W2
Description:
Required:
Description:
- The Collections Specialist is responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments.
- This position works closely with customers, sales teams, and internal departments to resolve payment issues, reduce delinquent accounts, and maintain positive customer relationships while supporting the company's cash flow objectives.
- Monitor accounts receivable aging reports and prioritize collection activities.
- Contact customers via phone, email, and written correspondence regarding past-due invoices.
- Investigate and resolve billing discrepancies, payment disputes, and account issues.
- Maintain accurate records of collection efforts and customer communications.
- Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
- Review customer payment trends and identify potential collection risks.
- Reconcile customer accounts and ensure proper application of payments.
- Prepare weekly and monthly collections status reports.
- Escalate significantly delinquent accounts to management as appropriate. Support month-end closing activities related to accounts receivable.
- Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
- Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
- Promote positive customer relationships while maintaining effective collection practices
Required:
- 5yrs. Of collection phone experience
- Monitor accounts receivable aging reports and prioritize collection activities.
- Contact customers via phone, email, and written correspondence regarding past-due invoices.
- Investigate and resolve billing discrepancies, payment disputes, and account issues.
- Maintain accurate records of collection efforts and customer communications.
- Collaborate with Sales, Customer Service, and Finance teams to resolve outstanding account concerns.
- Review customer payment trends and identify potential collection risks.
- Reconcile customer accounts and ensure proper application of payments.
- Prepare weekly and monthly collections status reports.
- Escalate significantly delinquent accounts to management as appropriate.
- Support month-end closing activities related to accounts receivable.
- Assist in evaluating customer creditworthiness and recommending credit limit adjustments.
- Ensure compliance with company policies, accounting procedures, and customer contractual requirements.
- Promote positive customer relationships while maintaining effective collection practices.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.