We are seeking a highly organized, detail-oriented, and customer-focused Key Account Support Specialist for our client to support the growth and execution of strategic key accounts across retail, wholesale, and distribution channels. This role serves as a critical partner to the sales team by ensuring operational excellence, account coordination, order management, reporting accuracy, and exceptional customer support for the brand’s most important partners.

Key Responsibilities

• Project manage key account and custom projects to ensure deliverables and customer deadlines are met.
• Provide operational support for strategic retail, wholesale, and distributor accounts.
• Facilitate internal project meetings and communicate project status updates to relevant stakeholders.  
• Maintain accurate customer records and sales activity within CRM, ERP, and project management systems.
• Create sku and inventory reports, PowerPoint presentations, account summaries, and sales performance tracking.
• Coordinate communication and workflow between sales, operations, product, logistics, and finance teams.  

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• 2–5 years of experience in sales support, sales operations, or merchandising.
• Strong organizational and multitasking skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, Powerpoint, CRM systems, and ERP platforms.
• Strong customer service and problem-solving mindset.

Preferred Qualifications

• Experience supporting wholesale, retail, or key account sales teams.
• Background in consumer products, retail, gift, beverage, or e-commerce industries.
• Experience working with national retail accounts or distributors.

Key Competencies

• Sales Operations Support
• Account Coordination
• Customer Service Excellence
• Attention to Detail
• Communication & Collaboration
• Process Improvement
• Data Accuracy & Reporting
• Adaptability & Flexibility

Position Details

• Job Title: Key Account Support Specialist
• Department: Revenue
• Reports To: VP Revenue
• Employment Type: Full-Time
• Location: Hybrid, Richmond Virginia
• Travel: Minimal travel may be required.