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Account Support Specialist

Emerging Blue, Inc.

Richmond, VA

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JOB DETAILS
SKILLS
Beverages, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Detail Oriented, Distribution Channel, ERP (Enterprise Resource Planning), Finance, Inventory Reports, Logistics, Merchandising, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Strategy, Operational Support, Order Management, Organizational Skills, Partner Sales, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Retail, Retail Strategy, Sales, Sales Operations, Sales Support, Stock Keeping Unit (SKU), Strategic Accounts, Time Management, Track Customer Issues, Wholesale Industry, Willing to Travel, Writing Skills, eCommerce
LOCATION
Richmond, VA
POSTED
6 days ago

We are seeking a highly organized, detail-oriented, and customer-focused Key Account Support Specialist for our client to support the growth and execution of strategic key accounts across retail, wholesale, and distribution channels. This role serves as a critical partner to the sales team by ensuring operational excellence, account coordination, order management, reporting accuracy, and exceptional customer support for the brand’s most important partners.

Key Responsibilities

  • Project manage key account and custom projects to ensure deliverables and customer deadlines are met.
  • Provide operational support for strategic retail, wholesale, and distributor accounts.
  • Facilitate internal project meetings and communicate project status updates to relevant stakeholders.  
  • Maintain accurate customer records and sales activity within CRM, ERP, and project management systems.
  • Create sku and inventory reports, PowerPoint presentations, account summaries, and sales performance tracking.
  • Coordinate communication and workflow between sales, operations, product, logistics, and finance teams.  

Qualifications

  • Bachelor’s degree preferred or equivalent relevant experience.
  • 2–5 years of experience in sales support, sales operations, or merchandising.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Excel, Word, Powerpoint, CRM systems, and ERP platforms.
  • Strong customer service and problem-solving mindset.

Preferred Qualifications

  • Experience supporting wholesale, retail, or key account sales teams.
  • Background in consumer products, retail, gift, beverage, or e-commerce industries.
  • Experience working with national retail accounts or distributors.

Key Competencies

  • Sales Operations Support
  • Account Coordination
  • Customer Service Excellence
  • Attention to Detail
  • Communication & Collaboration
  • Process Improvement
  • Data Accuracy & Reporting
  • Adaptability & Flexibility

Position Details

  • Job Title: Key Account Support Specialist
  • Department: Revenue
  • Reports To: VP Revenue
  • Employment Type: Full-Time
  • Location: Hybrid, Richmond Virginia
  • Travel: Minimal travel may be required.

About the Company

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Emerging Blue, Inc.