Job Description: Account Support Specialist

Job Responsibilities:

• Provide exceptional customer service to clients with account inquiries and issues
• Assist in preparing and processing insurance policies and claims
• Manage client accounts by updating information, processing payments, and discrepancies
• Collaborate with the sales team to ensure client needs are met and provide support as needed
• Respond to customer inquiries via phone, email, and in-person meetings
• Maintain accurate records of client interactions and transactions

Essential Qualifications:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to multitask and prioritize tasks effectively
• Knowledge of insurance policies and procedures is a plus

Desired Experience:

• Minimum of 2 years of experience in customer service or account management
• Previous experience in the insurance industry is preferred
• Experience working with a sales team is an advantage

Salary & Benefits:

The salary for this position will be competitive and commensurate with experience. In addition, Del Toro Insurance offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.