Account Specialist Jobs in USA, IL, Bannockburn | Rose International Job
Rose International
Atlanta, GA
Apply
JOB DETAILS
SALARY
$35–$44 Per Hour
JOB TYPE
Temporary
SKILLS
Billing, Brokerage, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Service Operations, Data Import/Export, Desktop PC, Document Management, Documentation, Identify Issues, Insurance, Mail Processing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Operations Processes, Outsourcing, Policy Development, Process Management, Reconciliation, Resolve Customer Issues, Risk, Sales Management, Time Management, Vlookups
LOCATION
Atlanta, GA
POSTED
22 days ago
Required Education:Bachelor's degree, or five plus years of industry experience. Required Skills & Experience:Ability to effectively communicate both verbally and in writing with external and internal clients on client servicing activitiesUnderstands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision.Must have strong Microsoft Office, with emphasis on Excel skills to import/export data, strong Word skills, and some v-lookup experience is a plus.Successfully operates in a fast-paced output-driven environment that requires staff members to multitask, react quickly, and perform tasks that are not routine.Must maintain an appropriate insurance broker's license or obtain one within 6 months of hire.Preferred Experience: 3-5 years of commercial insurance experience.Key responsibilities/Skills:Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing, and any other deliverables.Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions, and processing other client requests. Mentor and assist junior staff with more complex account functions.React to field office requests via Broker Desktop tools that require actions in a timely manner.Ensure the system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy details. Liaise and be responsive to inquiries from outsourced providers to manage and ensure the timeliness and quality of outputs. Upload, index, or attach documents in the Document Management System.Perform pre – renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.).Help colleagues troubleshoot and resolve client issues within the team.Upon policy placement, creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post-placement outputs.Manage, monitor, and complete special client projects.Participate in office and client visits. Job Overview:The Account Specialist II will assist Account Executives/Brokers on assigned accounts, managing key processes and undertaking client-facing and internal activities as they relate to our commercial risk business. This is achieved through effective communication and partnership with our internal and outsourced partners. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.