Job Title: Account Specialist, Collision
Company Overview:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Position Summary:
The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta's customers within a market. As a member of the regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered.
The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.
Work Location:
This fully remote role requires a local presence in the Tampa/St. Petersburg, FL surrounding area to allow for onsite visits at customer sites across the Gulf coast of Florida territory and is not eligible for relocation nor sponsorship.
Travel required: approx. 50%.
Key Responsibilities:
- Acts as primary point of contact for identified customers and builds strong, collaborative relationships
- Understands key elements of the business agreement with each customer
- Develops and executes account plans capturing the product, color and services needs of the customer
- Understands and accurately communicates the values and benefits of Axalta product, color, and services
- Understands and engages the appropriate resources to meet the unique needs of each customer
- Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
- Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
- Effectively prioritize tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
- Provides support on standard operating procedures (SOP's) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
- Leads paint conversion efforts and solicits distribution resources to support the customer
- Maintains accurate account information and contact data in SalesForce (SFDC)
- Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers
Job Requirements: An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Bachelor's degree and/or at least 3-5 years of Automotive Refinish industry experience
- Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
- Working knowledge Axalta's core product lines and repair shop business fundamentals
- Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
- Self-disciplined and able to perform effectively in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
- Strong team player and actively seeks opportunities to support territory activities and meet customer needs
- Demonstrates effective written and oral communication skills
- Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
- Must be willing and able to travel up to 50% of the time
- Valid Driver's License required
This is an active opening for which we are recruiting to fill immediately.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to del