Account Setup Coordinator

Job Title: Account Setup Coordinator

Location: Knoxville, Tennessee (Remote in Knoxville)

Duration: Contract - 3 months

Pay Range: $19/hr. to $19.42/hr

Job ID: 410966

Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.

Interviews: Microsoft Teams. Camera required.

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Account Setup Coordinator to join our team. The ideal candidate will have strong experience in customer communication, compliance-minded account review, and documentation quality, and a proven ability to drive case management end to end in a deadline-driven environment.

Responsibilities:

• Serve as the primary internal contact coordinating implementation of products and services across departments for timely, accurate, and efficient customer setup.
• Own account review cases from start to resolution, maintaining a strong compliance mindset and meeting deadlines.
• Conduct outbound calls to merchants and partners to clarify issues, remediate account problems, and advance resolution.
• Resolve missing or conflicting product information and documentation by coordinating with customers, sales, relationship managers, operations, bankers, and legal as applicable.
• Produce audit-ready documentation that clearly records actions, decisions, and outcomes for compliance and future review.
• Ask clarifying questions, research guidance, and proactively engage subject matter experts to resolve complex issues.
• Manage multiple tools and trackers while prioritizing accuracy and quality over speed.

Required Skills & Qualifications:

• Strong customer communication skills with professional phone presence for outbound remediation calls.
• Compliance-focused, analytical approach with attention to detail and sound judgment on escalation.
• Proficiency in Excel for tracking, organizing, and notating work; solid data entry and multi-system navigation.
• Demonstrated ownership and accountability in a high-risk, deadline-driven environment.

Preferred Skills:

• Prior AML, KYC, or compliance exposure.
• Experience coordinating cross-functional implementations with internal stakeholders and external merchants.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.