Position Summary:The Account Services Representative responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. The days and times for this role are as follows: 10:30am to 7:00pm, Monday - Friday with some weekend work.
Essential Function and Responsibilities:
Answers inbound calls to assist and resolve customers’ questions
Identifies resolutions for customers’ issues and concerns
Submits appropriate paperwork to process resolutions
Ensures all pending issues are resolved in a timely manner
Remains updated on company changes to effectively assist distributors
Utilizing software, databases, scripts, and tools appropriately
Provide follow-up phone calls to distributors, when needed
Complies with company policies and procedures
Addresses employee or customer concerns and/or elevates to the Management team
Assists employees
Acts as an ambassador and champion of the company culture, ethics, and values
Complies with company policies and procedures.
Performs other duties as needed.
Education & Experience:
High School diploma or equivalent
One (1) to three (3) years of experience in call center, customer services, or general office duties
Demonstrated experience in learning new processes and working in a high-volume area
Demonstrated experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories
Computer/Communication Skills:
Proficient use of MS Office programs: Word, Excel, and Outlook, required
Ability to get along and work with diverse personalities; tactful, mature, flexible