Account Service Specialist

• Assist with daily pickup scheduling and dispatch coordination
• Follow up on pickup status and report delays or issues
• Communicate with drivers and customers regarding basic pickup updates
• Assist with pickup arrangements for key customers
• Help handle basic pickup issues and escalate when needed
• Maintain pickup records and update operational information
• Support communication between warehouse, transportation, and other teams
• Assist with daily operational tasks and peak season support
• Complete other tasks assigned by the supervisor or manager

Requirements

• Bachelor’s degree preferred
• Strong communication and coordination skills
• Detail-oriented with strong problem-solving abilities
• Ability to work in a fast-paced operational environment
• Proficiency in Excel and basic operational systems
• Strong organizational and multitasking skills
• Bilingual in Mandarin and English

Benefits

• Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD