Account Review Specialist

Job Title: Account Review Specialist
Location: Knoxville, TN 37920
Duration: 04 months contract with possible for extension
Hours: 8:00am - 4:30pm Mon. thru Fri.
Interviews -- Teams and candidate expected to be on camera

Account Review Specialist – What We’re Looking For
The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end to end in a high risk, deadline driven environment.

Core Traits & Mindset

• Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
• Strong sense of ownership, independently driving cases from start to resolution
• Comfortable making decisions while knowing when and how to escalate proactively
• Prioritizes accuracy and quality over speed in all account reviews
• Maintains a strong compliance mindset, even when under pressure

• Comfortable and confident calling out to merchants to remediate account issues
• Communicates in a pleasant, thoughtful, and confident manner
• Demonstrates professionalism and respect in all merchant interactions
• Able to explain issues clearly, ask the right questions, and move remediation forward

• Asks clarifying questions first when encountering complex or unclear issues
• Proactively reaches out to the appropriate partner or SME rather than guessing
• Independently researches and applies guidance while collaborating effectively

• Produces high quality, audit ready documentation that is clear, thorough, and accurate
• Consistently documents actions, decisions, and outcomes in a way that stands on its own
• Understands documentation is critical for compliance, handoffs, and future review

• Comfortable learning new systems with support
• Strong working knowledge of Excel, including tracking, organizing, and notating work
• Proficient in basic computer navigation and data entry
• Able to manage multiple tools while maintaining accuracy

• Open to feedback and quick to apply coaching
• Actively seeks feedback to improve performance and quality
• Demonstrates a growth mindset and accountability for development

• Prior AML or compliance experience is helpful but not required
• Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure

• Avoids outbound calls to merchants
• Rushes work at the expense of accuracy or compliance
• Produces poor or incomplete documentation
• Resists feedback or coaching
• Lacks ownership or accountability
• Displays disrespectful or unprofessional behavior with merchants