Alliance/Partner Management, Banking Services, Benchmarking, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, Financial Services, Know Your Customer (KYC), Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Money Laundering, Presentation/Verbal Skills, Time Management, Writing Skills
Job Title: Account Review Specialist
Location: Knoxville, TN 37920
Duration: 11 months contract with possible for extension
Work Environment
This role begins with in-office training and transitions to a remote upon completion.
JOB DESCRIPTION
The Account Review Specialist plays a critical role in ensuring customer accounts meet all
internal policy requirements to align with federal Anti-Money Laundering expectations. This
position involves partnering with relationship managers and customers to remediate
accounts, deliver excellent customer service, and ensure compliance within strict
deadlines.
Key Responsibilities
- Review and remediate customer accounts to ensure compliance.
- Collaborate with internal and external relationship managers and customers to resolve
- account issues.
- Maintain high standards of customer service while managing remediation efforts.
- Ensure accounts are policy-compliant within designated timeframes.
- Meet daily production and quality benchmarks.
- Document and track account activities accurately.
Required Qualifications- Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
- Advanced organizational and critical thinking skills.
- Exceptional attention to detail and the ability to work efficiently under pressure.
- Demonstrated adaptability to changing requirements.
- Commitment to maintaining confidentiality throughout all account review processes.
- Strong computer and data entry skills.
- Excellent verbal and written communication.
Preferred Skills- Knowledge of Anti-Money Laundering (AML) regulations.
- Experience in banking or financial services.
- Familiarity with Client and KYC processes.
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eTeam Inc.
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