Account Resource Manager

Join AIS Healthcare

Why Join AIS Healthcare?

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Competitive Paid Time Off
• 401(k) with Generous Employer Match
• Professional Development Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Improving Lives

Position Summary

• Thrive in customer-facing environments
• Enjoy solving complex reimbursement and access challenges
• Have a strong sense of ownership and accountability
• Can effectively build relationships with providers, office staff, patients, and internal stakeholders
• Adapt quickly to changing priorities
• Demonstrate resilience under pressure
• Communicate effectively with both executive leaders and frontline personnel
• Embody AIS Healthcare's values of Innovation, Stewardship, and Unity

What You'll Do

• Provide onboarding, account setup, training, and ongoing support to a portfolio of healthcare customers
• Deliver exceptional customer service and respond to operational and reimbursement inquiries
• Educate providers on coverage, coding, reimbursement, prior authorizations, and appeals processes
• Partner with clinics and physician offices to obtain required documentation and resolve barriers to patient access
• Track, report, escalate, and communicate documentation and reimbursement activity
• Serve as a subject matter expert for the MyAIS Portal and eRx systems, including troubleshooting, password resets, user training, and prescription order support
• Assist healthcare providers and patients with funding and access-related questions
• Deliver educational programs and in-services related to reimbursement, coding, and AIS Healthcare products
• Collaborate cross-functionally with sales, reimbursement, billing, collections, and operational teams
• Support special projects and strategic initiatives as assigned

Required Qualifications

• Bachelor's degree required
• Minimum of 3 years of reimbursement, payer access, or related healthcare experience
• Strong understanding of healthcare reimbursement and revenue cycle processes
• Experience working directly with healthcare providers and customers
• Excellent interpersonal, presentation, and communication skills
• Strong project management and organizational abilities
• Ability to work independently while managing multiple priorities
• Strong analytical and problem-solving skills
• Ability to travel up to 75%

Preferred Qualifications

• 3+ years of pharmacy or specialty pharmacy experience
• Experience in specialty infusion, reimbursement, patient access, or provider support
• Knowledge of commercial, Medicare, and Medicaid reimbursement landscapes
• Experience supporting EMR, eRx, Surescripts, or healthcare technology platforms
• Experience working with hospitals, physician offices, outpatient clinics, or site-of-care facilities

How to Apply

About AIS Healthcare