Account Resolution Specialist

Account Resolution Specialist

Winterset Law Group – Powell, Ohio

About Us

Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We pride ourselves on professionalism, integrity, and treating every person with respect. We are seeking an Account Resolution Specialist who enjoys working with people, solving problems, and helping individuals find realistic solutions.

This is not a high-pressure sales position or a traditional call center environment. We are looking for someone who communicates with confidence, builds trust quickly, and enjoys helping people resolve financial obligations.

What You Will Do

• Speak with individuals by phone regarding outstanding accounts.
• Listen carefully to each person's situation and identify practical solutions.
• Negotiate payment arrangements within established guidelines.
• Build rapport while maintaining professionalism and empathy.
• Accurately document conversations and account activity.
• Follow up with clients to help them stay on track with payment commitments.
• Work closely with team members to achieve individual and firm goals.

What We Are Looking For

• Excellent communication and interpersonal skills.
• Someone who genuinely enjoys talking with people.
• Confident asking for commitments and guiding conversations toward resolution.
• Professional, dependable, and organized.
• Strong attention to detail.
• Comfortable using computers and learning new software.
• Prior experience in collections, banking, customer relations, financial services, insurance, legal support, or negotiations is helpful but not required.

What Makes Someone Successful

The best people in this position are:

• Personable and easy to talk to.
• Calm under pressure.
• Self-motivated and goal-oriented.
• Positive, coachable, and eager to improve.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Performance-based bonus opportunities.
• Supportive team environment with opportunities for growth.

If you enjoy helping people, communicating with confidence, and finding solutions that benefit everyone involved, we would love to hear from you.

Winterset Law Group is a debt collection law firm and Special Counsel to the Ohio Attorney General’s Office, Collections Enforcement Section. Our firm focuses on professional and responsible resolution of state obligations while maintaining strict compliance with applicable laws.