Company: DRB-40, LLC Location: West Seneca, NY (On-Site) Job Type: Full-Time Schedule: Monday–Friday, Day Shift (No Weekends)
DRB-40, LLC is growing, and we’re looking for career-focused professionals with experience collecting commercial accounts.Our team helps customers resolve outstanding balances through respectful communication, problem-solving, and realistic payment solutions. We’re seeking dependable individuals who bring strong negotiation skills, take pride in their work, and want to build a long-term career in collections. If you have commercial collections experience and are ready for your next opportunity, we’d like to hear from you. Compensation & Earning Potential: - Starting at $20.00+/hour (based on experience)
- Uncapped monthly bonus opportunities
- Realistic earning potential: $41,600 - $100,000
- Consistent account volume to support your success
What You’ll Do: - Speak with customers to understand their situation and help resolve accounts
- Set up manageable payment plans and settlements
- Use problem-solving skills to create positive outcomes
- Maintain accurate and compliant account notes
- Work toward achievable individual and team goals
What We’re Looking For: - Experience in collections, customer service, call center, banking, or sales preferred
- Strong communication and listening skills
- Ability to handle conversations with professionalism and empathy
- Goal-oriented mindset with a positive attitude
- Basic computer skills
- Collection experience and knowledge of FDCPA
Why Join DRB-40? - No weekends
- Supportive team environment
- Paid training and ongoing coaching
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Employee referral program
- Monthly bonuses, incentives & team contests
What Makes This Role Different? - We understand this industry can be challenging — that’s why we focus on:
- Respectful, solution-based conversations
- Realistic performance expectations
- A team-first culture that supports long-term success
Requirements: Customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.
DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.
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