Account Representative - State Farm Agent Team Member

Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Benefits:

• No weekends
• 401(k)
• Paid time off

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products. 

ROLE DESCRIPTION:
As Account Representative for the Kelvin Thomas Insurance Agency Inc, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency sales. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Property & Casualty and Life/Health licensed preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Work Hours 9am - 5pm Monday - Friday
• Base plus commission pay structure

About Us: 
We’re a customer first team that thrives in a collaborative environment. Our mission is simple: meet our customers’ needs exactly when and how they want them while consistently exceeding expectations.


We believe great service is a team effort. That’s why we work together, share ideas, and support one another to deliver exceptional experiences at every step. If you’re passionate about helping customers, communicating with purpose, and taking pride in going above and beyond, you’ll feel right at home with us.