Location: Remote (Greater Philadelphia / Delaware Valley - Southern New Jersey, Philadelphia, Delaware)
Travel Requirement: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.
BloomNet is seeking a driven and relationship-focused Account Relationship Manager to support and grow our network of florists throughout the Greater Philadelphia Territory, including Pennsylvania, Southern New Jersey, and Delaware.
This is a field-based role ideal for someone who thrives on building strong partnerships, delivering value-driven solutions, and independently managing a geographic sales territory.
As an Account Relationship Manager, you will serve as a trusted advisor to BloomNet's florist partners. You will help customers maximize their businesses through BloomNet's products, services, and programs while supporting long-term customer success, retention, account health, and revenue growth.
Key Responsibilities
- Build and maintain strong, long-term relationships with florist partners throughout Pennsylvania, Southern New Jersey, and Delaware.
- Conduct regular in-person and virtual customer visits to educate florists on BloomNet's products, services, and programs while identifying opportunities to strengthen customer relationships.
- Manage and support an established portfolio of florist accounts while driving customer retention, engagement, and account growth.
- Develop and execute a strategic territory management and follow-up plan based on customer needs, market opportunities, and geographic location.
- Identify opportunities to expand existing customer relationships through BloomNet products, services, and programs.
- Prospect for and develop new business opportunities within the assigned territory through consultative selling, negotiation, and contract execution.
- Serve as a trusted business advisor by understanding each customer's business, operational challenges, and growth opportunities while recommending value-driven solutions.
- Provide ongoing operational and strategic support to florist partners to ensure long-term customer success.
- Maintain consistent communication and follow-through while independently managing a customer portfolio and travel schedule.
- Stay informed on floral industry trends, competitor activity, and market conditions to effectively position BloomNet's offerings.
- Utilize Salesforce to manage customer relationships, maintain an accurate sales pipeline, document customer interactions, and report performance metrics.
- Partner cross-functionally with Marketing, Customer Service, Product, and Operations teams to support customer success.
- Represent BloomNet at trade shows, industry events, and customer-facing activities throughout the territory.
- Share customer insights, market intelligence, and best practices with teammates to contribute to a collaborative, high-performing team.
What We Offer
- Competitive base salary plus performance-based incentives.
- Opportunity to manage and grow an established territory while developing strong relationships with independent florist businesses.
- The opportunity to represent BloomNet, a well-established leader in the floral industry and part of the 1-800-Flowers.com, Inc. family of brands.
- A supportive, team-oriented culture with strong cross-functional collaboration.
- Career growth and professional development opportunities within the 1-800-Flowers.com family of brands.