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Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Job Description
· Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
· Review and update condition report; approve and audit vehicle repair report.
· Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
· Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
· Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
· In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
· Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
· Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
· Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
· Perform other duties as assigned by management.
Minimum Qualifications:
· High School Diploma or equivalent required.
· Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
· Safe drivers needed; drivers license required
· Ability to drive vehicles with standard and automatic transmission.
· Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
· Effective communication and organization skills required.
· Commitment to providing excellent customer service essential.
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