DPP is seeking an
Account Manager for an opportunity with our client in Winston Salem, NC.
Position Summary:- The Account Manager plays a pivotal role in our sales department, responsible for nurturing and expanding relationships with our valued clients.
- This role involves managing a portfolio of accounts, understanding client needs, and proactively promoting our products and services.
- The ideal candidate will possess strong interpersonal and client relations skills, a deep understanding of our offerings, and a commitment to delivering exceptional client satisfaction.
Responsibilities: Client Relationship Management:
- Develop and maintain strong, long-term relationships with assigned clients.
- Serve as the primary point of contact for client inquiries, requests, and escalations.
- Regularly engage with clients to assess their needs, provide support, and identify opportunities for growth.
- Ensure clients receive a high level of service and support to enhance their overall experience.
Inside Sales:
- Identify potential sales opportunities during customer interactions.
- Promote and upsell products and services to existing clients.
- Generate and maintain leads through outbound calls and emails.
- Utilize a consultative sales approach to understand client needs and recommend tailored solutions.
- Follow-up on quotations and client interactions to ensure customer satisfaction and improve close rate.
Client Communication:
- Maintain open and transparent communication with clients to keep them informed of product updates, promotions, and relevant information.
- Address client questions, concerns, and issues promptly and professionally.
- Ensure clients are aware of the value they receive from our products and services.
Documentation and Reporting:
- Maintain accurate records of client interactions, sales activities, and account information.
- Prepare regular reports on account performance and sales progress.
- Collaborate with the sales team to share insights and strategies for account management.
Market Knowledge:
- Stay informed about industry trends, competitors, and market developments.
- Utilize market knowledge to provide clients with insights and recommendations for their business.
Required Qualifications:- Bachelor's degree in a related field; relevant professional certifications are a plus.
- A minimum of five years of experience in sales or business development, with a proven track record of success.
- Project management experience.
- Production and/or manufacturing experience.
- Must have experience in the tobacco industry.
- Proficiency in using CRM and other relevant software tools.
- Strong interpersonal and negotiation skills.
- Commitment to maintaining a professional and positive demeanor.
- Willingness to travel as needed to meet with clients and attend industry events.
- A strong dedication to understanding and exceeding client expectations.
- Exceptional verbal and written communication skills, with the ability to convey information persuasively and professionally.
- Strong analytical and problem-solving skills to address client needs and resolve issues effectively.
- Excellent time management and organizational abilities to manage multiple client accounts.
- A deep understanding of the company's products and services to offer expert guidance and recommendations to clients.
- Ability to work collaboratively with cross-functional teams and contribute positively to team dynamics.
- Ability to thrive in a dynamic and fast-paced environment, adjusting to changing priorities and tasks.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01124).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D