Highlights
The position requires excellent communication skills, and the ability to understand sellers" business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Account Managers are measured by shipment volume driven per portfolio of sellers, volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared, and number of potential churn contacts.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
Do you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our exciting Seller Success function!
Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, eBay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities.
The Veeqo Seller Success Account Managers are responsible for the acquisition, onboarding, and feature adoption of smaller sellers, as well as driving incremental shipments from out-of-year sellers. They support US sellers in reaching order-to-ship ratios above 70% through product demos, guided onboarding sessions, and webinars. Seller Success helps sellers access all of the elements of the Veeqo product. Our Account Managers are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding, and being able to fix things quickly for sellers.
Account Managers are measured by shipment volume driven per portfolio of sellers, volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared, and number of potential churn contacts.
Key job responsibilities
As Seller Success Account Managers, selected candidates will play a crucial role in helping sellers maximize Veeqo"s potential by providing learning sessions and strategic guidance on optimizing shipping operations. The position requires excellent communication skills, and the ability to understand sellers" business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Through this role, Account Managers directly impact sellers" success by enabling them to reduce shipping costs, prevent overselling, and streamline their fulfillment processes across all sales channels.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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