| Location | Phoenix, AZ |
Account Manager Trainer
Learning & Development Team
Who We Are
At ATG USA, were helping transform how the AEC industry works. As a trusted partner to architects, engineers, and construction professionals across North America, we provide the technology, expertise, and support our clients need to build smarter and more efficiently.
Our people are at the center of everything we do. Were looking for an Account Manager Trainer who is passionate about developing talent, building effective learning programs, and helping team members reach their full potential.
If you enjoy coaching others, creating engaging learning experiences, and driving measurable performance improvements, wed love to hear from you.
What Youll Do
Design & Deliver Training Programs
Develop and facilitate training programs for Account Managers and other client-facing team members. Youll ensure employees understand the people, processes, systems, and skills needed to succeed in their roles.
Coach & Develop Talent
Provide ongoing coaching through one-on-one sessions, group workshops, and performance-based development initiatives. Help employees build confidence, strengthen skills, and improve results.
Partner Across the Business
Collaborate with department leaders to identify development opportunities, address skill gaps, and align training initiatives with business objectives.
Measure Training Effectiveness
Track participation, performance, and business impact. Use data and feedback to continuously improve training programs and share insights with leadership.
Maintain Compliance & Standards
Ensure all training content remains aligned with company policies, industry requirements, and applicable regulations.
Drive Continuous Improvement
Stay informed on learning and development best practices and continuously enhance training programs to maximize effectiveness and engagement.
What Youll Bring
Strong communication, facilitation, and presentation skills
Excellent organizational, project management, and prioritization abilities
Experience developing and delivering training programs for client-facing teams
Ability to build strong relationships and influence across departments
A proactive, solutions-oriented approach to learning and development
Alignment with ATGs GRIT values and enterprise mindset
2+ years of experience in Learning & Development, Training, Sales Enablement, or Talent Development
Bachelors degree in Business, Communications, Human Resources, Education, or a related field preferred
Key Areas of Training Responsibility
Client Relationship Management
Train Account Managers to:
Build consultative, long-term customer relationships
Serve as trusted advisors and primary points of contact
Maintain consistent communication and engagement
Deliver exceptional customer experiences through accountability and ownership
Renewals, Growth & Revenue Retention
Develop Account Managers ability to:
Manage renewals proactively and accurately
Identify opportunities for upselling and cross-selling solutions
Communicate the value of ATG services and offerings
Support customer retention and long-term account growth
Proactive Account Management
Coach team members on how to:
Anticipate customer needs and identify potential risks
Address challenges before they escalate
Maintain a consistent follow-up cadence
Drive customer satisfaction, engagement, and loyalty
Account Manager Enablement
Ensure Account Managers have the knowledge needed to:
Stay current on Autodesk products, licensing models, pricing, and promotions
Guide customers through solution selection and licensing decisions
Identify opportunities to maximize customer value and adoption
Position ATG as a trusted industry partner
What Youll Get
An opportunity to shape employee performance, customer experience, and business growth
The autonomy and flexibility to innovate and improve learning experiences
Access to GreaterU and ongoing professional development opportunities
The opportunity to work alongside a collaborative, high-performing team dedicated to continuous improvement
Benefits That Work for You
Health & Wellness
Multiple medical plan options
Dental and vision coverage
Mental health and wellness resources through Bennie
Financial Well-Being
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) with up to a 4% company match after 90 days
Voluntary life, AD&D, disability, and supplemental health coverage
Additional Perks
Three weeks of PTO
Paid holidays and your birthday off
Two paid volunteer days each year
Professional development reimbursement
Access to GreaterU for ongoing learning and growth
Four-week paid sabbatical after six years of service
Additional discounts and benefits through the Bennie Marketplace
Equal Employment Opportunity
ATG USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to any legally protected characteristic.
This full-time position requires a minimum of 40 hours per week, with additional hours as needed to meet business demands. Candidates must be able to sit or stand for extended periods, travel between office locations, and occasionally lift up to 30 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Applicants must be authorized to work in the United States without sponsorship.