Account Manager

Alera Group

Tacoma, Washington
2 days ago

$68,000–$80,000 Per Year
Full-time

Highlights

This role will focus on client support, strategy, operations, sales, consulting, analytics, etc. and will partner with internal teams, client stakeholders, leadership, etc. to deliver desired impact/outcome. At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies.

Numbers & Facts

Location	Tacoma, Washington
Job Type	Full-time
Salary	$68,000–$80,000 Per Year

Description

Overview:

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Account Manager – Employee Benefits

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking an Account Manager who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Make an Impact: Your work supports businesses and individuals in protecting what matters most.
Grow With Us: We invest in development, mentorship, and long-term career growth.
The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business.
National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal.

Responsibilities:

What You'll Do / Your Impact

Client Partnership & Service Excellence

Serve as the primary day-to-day contact for assigned small business clients
Build trusted relationships with clients, carrier partners, and vendors
Respond to client inquiries related to eligibility, enrollment, billing, claims, COBRA, and benefit administration
Coordinate and participate in client meetings, renewal discussions, and open enrollment activities
Deliver a proactive and responsive service experience that supports long-term client satisfaction
Collaborate with consultants, producers, and internal teams to provide effective client solutions

Operational & Compliance Excellence

Manage annual renewals for assigned accounts
Gather and organize census data and renewal information
Review carrier renewal proposals and prepare client-facing materials
Support plan comparisons, contribution modeling, and employee communications
Facilitate new plan implementations and carrier transitions
Coordinate benefit guides, enrollment materials, and open enrollment resources
Maintain accurate client records and documentation within agency management systems
Track service deliverables and manage multiple deadlines throughout the year
Assist clients with compliance-related questions and required notices
Support adherence to applicable benefits regulations and internal processes

Growth & Retention

Contribute to client retention through exceptional service and relationship management
Help identify opportunities to strengthen client programs and overall service delivery
Coordinate issue resolution with carriers and vendors
Participate in department initiatives, training programs, and special projects
Share best practices and support continuous process improvement
Foster a culture of collaboration, accountability, and professional growth

Qualifications:

What You Bring

Required

Strong customer service and relationship management skills
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and commitment to accuracy
Knowledge of employee benefit products and carrier processes
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
Ability to work independently while collaborating effectively within a team environment
Active Life and Health License or ability to obtain within the required timeframe

Preferred

Bachelor's degree or equivalent combination of education and experience
Three or more years of employee benefits account management experience
Insurance brokerage experience
Experience supporting small employer groups
Experience with agency management systems

Core Competencies

Client-first mindset
Relationship building
Accountability and follow-through
Attention to detail
Communication excellence
Organization and prioritization
Problem solving
Collaboration and teamwork
Adaptability
Continuous learning

Additional Information:

Compensation:
Salary range: $68,000 – $80,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid PST

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications

This position may require:

Active State Life & Health License
Ability to obtain required licensure within 3 months of hire
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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